Restaurant Service Professional Seeks Growth Opportunities

VALERIE MIDGETTE

Manteo, NC ***** 252-***-**** ***********@*****.***

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Supply Restocking

Food Delivery

Order Delivery Practices

Order Management

Daily Specials Memorization

Guest Engagement

Table Setting

Food Inspection

Sales Expertise

Order Accuracy

Quality Control

Menu Presentation

Suggestive Selling

Cash Handling

Guest Seating

Bill Computation

PROFESSIONAL SUMMARY

SKILLS

Beverage Preparation

Food Running

Safe Food Handling

Table Bussing

Service Prioritization

Relationship Management

Food and Beverage Pairings

Performance Improvement

Point of Sale Operation

Front-Of-House Display Creation

Hospitality Service Expertise

Guest Relations Management

Banquet Coordination

Food Safety Understanding

Sales Techniques

Menu Memorization

Ordering Procedures

High-Volume Dining

Regulatory Compliance

Dining Area Maintenance

Food Station Setup

Food Spoilage Prevention

Food Sales and Promotion

Table Setting Knowledge

Item Promotion

Server, 04/2014 - Current

Dirty Dicks Crabhouse – Nags Head, NC

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Set positive tone for entire dining experience as first point of contact for incoming guests. Bussed and reset tables to keep dining room and work areas clean. Resolved customer complaints promptly and professionally to maintain positive reputation. Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Explained menu items and suggested appropriate options for food allergy concerns. Used slow periods to restock supplies, ice, trays, and delivery bags. Utilized communication practices with kitchen staff to deliver customer meals in timely manner. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Seated customers in timely manner by managing reservations and waitlists skillfully. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and WORK HISTORY

teams ready to meet customer needs.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Answered customers' questions, recommended items, and recorded order information. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Processed orders and sent to kitchen employees for preparation. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Increased sales significantly by upselling higher-end products to customers. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Checked guests' identification before serving alcoholic beverages. Inspected dishes and utensils for cleanliness.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Supervised set up of banquet food stations and coordinated service to multiple dining areas. Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality. Cashier, 10/2020 - 05/2021

Home Depot – Kitty Hawk, NC

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Addressed customer needs and made product recommendations to increase sales. Tallied cash drawer at beginning and end of each work shift. Upsold additional products and services to customers, increasing revenue. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Learned duties for various positions and provided backup at key times. Worked with floor team and managers to meet wide range of customer needs. Responded promptly to requests for assistance, spills and customer inquiries. Maintained current knowledge of store promotions and highlighted sales to customers. Processed refunds and exchanges in accordance with company policy. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Kept cash wrap stocked, products faced and shelving free of misplaced items or trash. Set up new sales displays each week with fresh merchandise. Monitored self-checkout systems and provided help in resolving complex problems. Demonstrated product features, answered questions and redirected objections to highlight positive aspects. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Cook, 10/2019 - 06/2020

Mulligans Restaurant – Nags Head, NC

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Prepared food items in compliance with recipes and portioning control guidelines. Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Seasoned and cooked food according to recipes or personal judgment and experience. Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination. Took food orders from cashiers and cooked items quickly to complete order items together and serve hot. Communicated closely with servers to fully understand special orders for customers. Maintained well-stocked stations with supplies and spices for maximum productivity. Created identical dishes numerous times daily with consistent care, attention to detail, and quality. Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation. Tasted, smelled, and pierced food with fork to verify sufficient cooking. Developed relationships with local suppliers to obtain freshest ingredients available. Maintained food safety and sanitation standards.

Kept kitchen clean and organized by performing daily maintenance tasks. Followed strict standards for food handling and safety, minimizing risks to customers. Managed opening and closing shift kitchen tasks.

Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Monitored food quality and presentation to maintain high standards. Prepared and served various food items in fast-paced Type environment. Coordinated checklists to keep kitchen clean, stocked and sanitary. Worked closely with kitchen team to meet high demand with delicious, on-recipe foods. Measured and mixed ingredients according to precise recipes for best results. Measured, weighed and mixed appropriate ingredients according to recipe directions. Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Prioritized and re-prioritized kitchen tasks based on fluctuating demands. Adjusted recipes based on ingredient availability or customer request. Trained and supervised cooking staff to expertly meet daily needs. Identified inefficiencies leading to improved productivity. Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen. GED: 1998

COA - Manteo, NC

EDUCATION

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