Remote Customer Solutions Specialist Candidate

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Odile Uwababyeyi

+1-443-***-**** *********@*****.***

SKILLS

• Administration Management, Negotiation & Contract Management, Events Coordination, HR Management, Budget Management, Risk Management, Strategic Planning, Supplier Management LANGUAGES

•English & French (Full Professional Proficiency)

EDUCATION

University of Kibungo (UNIK)

Bachelor's degree, clinical psychology

WORK EXPERIENCE

US Embassy Kigali May 2023 - Jan 2025

Visa Assistant Kigali

• Ensure accuracy in visa processing and correct information digital recording. More especially in processing immigrant visa, non-im- migrant visa, and American citizen services.

• Led the Immigrant Visa component and successfully processed of over 3500 Special Immigrant Visa for Afghans, Family petition based Modern Immigrant Visa, Diversity Visa, LE SIV, Hague Adoptions etc.

• Facilitating US citizens in Rwanda and neighboring countries in the renewal of their passports and other emergency services i.e., repatriation, death, and health incident evacuations.

• Led in the processing of Visa 92(Asylees) and Visa 93(Refugees) from Rwanda and from 3rd national countries such as DRC Burundi and Somalia.

• Represented the Consular Department at the International Cooperative Administrative Support Services (ICASS) budget committee which meets quarterly. In which submissions are made for budget reviews and amendments in current operational needs and changes.

• Worked closely with International Organization for Migration to ensure required medical exams are provided to applicants and / DNA testing for respective immigrant Visa applicants.

• Participated and supported In two successful event i.e. US Independent day for 2023 and 2024. British Council Rwanda Apr 2015 - May 2023

Test Day Delivery & Logistics Coordinator Rwanda

• Managed 30 Exams Venue Staff (Invigilators, Examiners) providing guidance on all HR related matters, performance evaluation, Training and Compensations etc.

• Ensured all hired staff were fully informed of operational processes, employment classifications, contract terms, throughout their onboarding process. Prepared and trained 30 Exams staff on Exams Delivery and Compliance Procedures, also conducted induction trainings to 30 new hires.

• Led at numerous opportunities in the recruitment and hiring of more than 200 venue staff, invigilators, clerical markers, and examiners in 5 countries i.e., Rwanda, Kenya, Uganda, Ethiopia, and Ghana.

• Collaborated with HR team to develop and deliver training such: leadership management, Equity Diversity and Inclusion.

• Led a successful launch computer Based Exams in Rwanda (APTIS for teachers in 2017, Computer Delivered IELTS in 2019, ACCA computer Based in 2020, CFA Computer Based in 2022.

• Sourced venues for testing centres at 6 universities and facilitated a successful negotiation and contract finalization with the preferred academic institution. Determined the high seasons in respective test venues and contracted multiple suppliers to ensure business continuity regardless of space shortages.

• Coordinated preparedness sessions with 18 Cambridge Associate Schools ahead of the program's deadline with a 100% completion rate. Oversaw reviewing of Cambridge invoices and the generation of each exam series' board fee for all 18 Rwandan Cambridge Associate Schools.

• Implemented self-audits for my unit immediately after each test issuance, analysed gaps, and came up with solutions ahead of all quality compliance audits.

• Verified monthly inventory and logistic data in the SAP ERP and made timely requisitions to re-stock by the Exams department. Reviewed the annual budget twice a year, ran weekly report in SAP, carried out bank reconciliation daily, and submitted monthly cashflows to the Regional Finance team in Nairobi.

• Reviewed the budget management report bi-annually, and ensured accuracy in updates on pending unpaid invoices, expenses vs incomes for submission to the Exams Regional Operations team. Audited all venue staff's, invigilators 'and examiners', invoices to ensure accuracy and timely submission in line with the standard payment procedures and relevant budget lines. Carried out bank account reconciliations weekly, to ensure all exams' payments were correctly captured in descriptions and timely credited.

• Represented the British Council in the Chevening scholarships admissions, through presenting IELTS English proficiency details and tools to 6 districts in Rwanda. Also attended the IELTS global onscreen marking which I cascaded to teams in Rwanda, Uganda, Kenya and Tanzania, through conducting trainings.

• Carried out Monitoring and Performance Evaluations on a quarterly basis. The insights would be shared with all stakeholders with recommendations on areas of improvement for respective staff.

• Organized and coordinated the successful of 4 regional meetings (with 50 attendees and 3 on-site events). Ensured all attendees had the right travel documents and visas in collaboration the Rwandan Immigration Office, booking of accommodation, transport, and all supplier management.

British Council Rwanda Sep 2012 - Apr 2015

Customer Service Assistant Rwanda

• Worked with the Deputy Registrar of the Teaching Center in issuing placement tests to over 2,000 applicants which ensured that each was correctly placed based their English proficiency levels.

• Handled face-to-face, email and on-phone correspondence with applicants, candidates, corporate clients, and government authorities.

• Facilitated in market activations and outreach towards awareness of relevant BC services, nationwide.

• Acted as the Invigilator Supervisor and invigilated different International Exams TRAININGS & CERTIFICATES

•Counter-intelligence Awareness (2023) US Embassy

•Immigrant Visa (2023) US Embassy

•Non- Immigrant Visa (2023) US Embassy

•American Citizen Services (2023) US Embassy

•Conflict Management (2023) US Embassy

•Passport Data Security Awareness (2023) US Embassy

•IELTS On-Screen Marking (2018) British Council

•Child Protection (2017) British Council

•Information Management (2015) British Council

•Health and Safety (2015) British Council

•Fraud Awareness (2015) British Council

•Online Registration & IELTS Web Administration Management (2015) British Council

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