Administrative Professional with Customer Focus

Jessica Demere

Naples, FL

Email: ***********@*****.***

Summary:

Motivated and detail-oriented administrative professional with over four years of experience in customer service, scheduling, and office operations. Recognized for strong communication skills, a positive attitude, and the ability to efficiently manage tasks in fast-paced environments. Passionate about delivering excellent customer experience, maintaining accuracy in documentation, and supporting smooth daily business functions.

Education:

Golden Gate High School — Naples, FL

High School Diploma

Experience:

Cracker Barrel Old Country Store — Naples, FL

Retail Sales Associate May 2019 – November 2020

Provided exceptional customer service by greeting visitors, answering questions, and assisting with product selections.

Addressed customer concerns while implementing feedback to enhance overall guest satisfaction.

Accurately calculated pricing, applied discounts, and processed cash, card, and gift card payments.

Organized merchandise displays strategically to promote products and increase sales.

Stocked shelves and maintained appropriate inventory levels to ensure product availability.

Maintained a clean and orderly store environment through regular sweeping, dusting, vacuuming, and mopping.

Overhead Door Company of Naples — Naples, FL

Receptionist July 2021 – Present

Provided front-office support by assisting customers visiting the showroom and handling purchase inquiries.

Managed daily office operations, including answering and routing multi-line phone calls.

Scheduled and confirmed installation and service appointments, ensuring accurate calendar coordination.

Processed and recorded customer payments, generated invoices, and distributed billing via email and mail.

Managed monthly spreadsheet updates, account data entry, and customer information accuracy.

Assisted with permit applications and documentation to support installations requiring city approval.

Oversaw product and supply inventory, ensuring timely reordering and availability.

Ngala wildlife preserve – Naples, FL – Event Specialist

Contributed to the smooth operation of a few events per month that accommodated 30 – 1,200 guests

Assisted with hurricane cleanup, maintaining the landscape

Performed all dishwashing duties promptly and returned glassware and all dishes to designated areas

Collaborated with servers and kitchen staff for any guest inquiries

Scene to Be Seen — Naples, FL – Photographer / Event Assistant / Backstage Support

Coordinated backstage support by guiding models into position and ensuring smooth transitions during rehearsals and live shows

Assisted models and staff with coffee orders and last-minute requests from nearby vendors to keep the team energized and on schedule

Supported event setup and breakdown

Captured high-quality photographs during rehearsals and the live event, documenting each model’s runway performance

Edited photos promptly and delivered individual image galleries to each model in a timely manner

Skills:

Customer Service & Client Relations

Multi-Line Telephone System Management

Appointment Scheduling & Calendar Coordination

Invoice Generation & Payment Processing

Accurate Data Entry & Recordkeeping

Inventory Control & Organizational Efficiency

Cash Handling & POS Systems

Office Equipment Operation (printers, scanners, etc.)

Highly Professional, Positive, and Reliable

Technical Skills:

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace (Docs, Sheets, Gmail)

POS Systems & Payment Processing

CRM and Customer Database Software

Canva (basic photo/design layout skills)

Adobe Creative Tools (basic editing/photography enhancements)

Certifications:

Travel Agent Training — Cruise Booking Specialist

Accessible Travel Services — Booking Support for Travelers with Disabilities

Activities & Additional Experience:

Photography: Specialize in landscape and portrait photography; three photos currently displayed in professional offices.

Author: Wrote, edited, and self-published two books. Currently writing two additional titles contracted for publication through a publishing company.

Community Involvement & Volunteer Work

Volunteer, Local Fair — Assisted with animal care, garden maintenance, planting and replanting produce, watering vegetation, and general clean-up efforts to support community events and maintain an inviting environment.

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