Administrative Support Professional-Remote Ready

T A M M Y R. H E N D E R S O N

TUCSON, AZ *****

949-***-**** ************@*****.*** l inkedin.com/in/tammy-r-henderson P R O F E S S I O N A L P R O F I L E

Detail-oriented Administrative Assistant with 19 years of experience in office administration and executive support. Proven expertise in coordinating office services, managing records, and organizing events, with strong proficiency in Microsoft Office, Teams, and Zoom. Seeking to leverage exceptional organizational and communication skills in a dynamic administrative role.

W O R K E X P E R I E N C E

GEICO, Tucson, AZ 6/2025 – Present

Insurance Claim Adjuster (ICS) (6/2025 – Present) – Call Center

• Handle auto claims through managing both incoming and outbound communications with insured clients, claimants, law firms, and other relevant parties

• Facilities effective resolution of claims by coordinating necessary information and documentation among involved insureds.

EPIC INSURANCE BROKER & CONSULTANTS, Newport Beach, CA 09/2014 – 03/2025 Executive Administrative Assistant (09/2023 – 03/2025) Supported four Southern California offices.

• Assisted senior executives (five to ten producers) weekly from the four SoCal offices.

• Coordinated and directed office services, such as records, and aided executives.

• Assisted with agendas and made arrangements, such as coordinating catering for luncheons, committees, and conference Zoom and Teams meetings.

• Assisted with general office duties, such as ordering supplies and maintaining records management database systems.

• Processed loss runs requests and generated motor vehicle reports for property and casualty clients and current and future employees.

• Onboarded new hires (average of three to four quarterly) for the Southern region.

• Organized major annual company-sponsored charitable events for the homeless and holiday adopt-a-family in the Southern California region.

• Trained new office administrative personnel as required. Office Administrator (05/2018 – 09/2023)

Served as the receptionist for two California offices in Irvine and LA (50-60 employees).

• Supported the property and casualty department by handling loss runs requests weekly.

• Assisted the employee benefits department with data entry in various carrier websites during annual benefits enrollment.

• Processed all incoming and outgoing mail for the property and casualty and the employee benefits departments. Overnighted clients’ enrollment packages, posters, and certificates.

• Processed motor vehicle reports and EDEX submissions for assistant and client managers for clients’ employees.

• Acted as floor warden and maintained building and parking access for 35-50 employees.

• Ordered office supplies every two weeks and managed stored records quarterly. TAMMY R. HENDERSON PAGE 2

Workers Compensation Assistant (09/2014 – 05/2018) Served as a workers’ compensation claims assistant.

• Provided quarterly updates on open claims to approximately 10-15 clients.

• Submitted X-Mod projections for renewals that projected their ratings.

• Served as backup receptionist (handled calls, scanning, faxing, mail processing, and overnight mailing). P R E V I O U S W O R K E X P E R I E N C E

UNIVERSITY OF MISSOURI, Kansas City, MO

Assistant to Business Administrator and Human Resources Facilitator Administrative Assistant for the Department of Arts and Science Senior Secretary for the English Dept

COMMUNIGROUP INC., Mission, KS

Sales Support

Regulator Assistant and Support Project Coordinator Senior Accounts Payable

Account Payable and Receivable Clerk

File Clerk

E D U C A T I O N A N D C E R T I F I C A T I O N

Coursework, Business Administration, UNIVERSITY OF CENTRAL MISSOURI, Warrensburg, MO Diploma, SOUTHWEST HIGH SCHOOL, Kansas City, MO

Workers’ Compensation 101 / WCCA 10 Comprehensive Exam, The Institutes Property and Casualty Insurance License, KAPLAN FINANCIAL, - completed course SKILLS:

Executive Administrative Assistant • Accountability • Communication • Teamwork • Microsoft Office • Teams/Slack • Zoom • Time Management • Property and Casualty Insurance Assistant • Organization • Customer and Vendor Relations

• Sagitta • Event and Travel Coordination • MVR • Edex • Onboarding • ImageRight • Salesforce • Human Resources Assistant

References:

Matt Newberry - Workers' Compensation Specialist - 714-***-**** - ****.********@***********.*** Sharon Maloney - Retired - 949-***-****

Tiffany McClellan – National Director Employee Benefits at EPIC - 949-***-**** - *******.*********@***********.***

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