Production Analyst

Katie Parker

Production Analyst – Frisco Lender Services

Bluffton, IN 46714

************@***.*** - 260-***-****

To obtain a challenging position that will utilize my skills and experiences and also provide the opportunity for

growth and advancement.

WORK EXPERIENCE

Production Analyst

Frisco Lender Services - Fort Wayne, IN - August 2014 to Present

Analyzes Elite and Tier 1 markets for appraiser performance and coverage needs based on current and projected volume

Reviews appraiser rotation patterns to ensure the appraiser panels are used effectively

Assists in the prioritization of markets that need expansion of the appraiser panel to meet current and projected volume

Reviews appraiser scorecards to identify appraisers with low pull through rates and determine if we can resolve the reasons

Direct communication with the residential appraisers as well as our clients.

Additional responsibilities include:

Placing appraisal orders with appraisers that are received by lender clients

Attention to deadlines requested by lender clients

Negotiation of delivery timelines between lender clients and appraisers

Communicating with both the lender client and the appraiser throughout the process of the appraisal order.

Perform reviews of residential mortgage appraisals for accuracy and compliance

Receive and process requests for appraisal corrections, analyzing validity of request prior to processing

request with Appraiser or Client.

Front-End Cashier

Kroger – Fort Wayne, IN – January 2018 to May 2019 (part time-seasonal)

Meet and greets customers

Ring up purchases, handle returns, and answer questions about products, policies, and services.

Effectively communicate with coworkers

Maintain a clean work environment

Perform basic mathematic functions and operate cash register

Reservation Agent

World Travel Holdings - October 2013 to August 2014

Remote Employee

Accurately sell, book and confirm vacation reservations in a timely manner

Effectively handle several inbound sales/service calls per hour

Completed various travel agent certifications

Customer Service Representative

Aetna/Payflex Systems - Fort Wayne, IN - November 2012 to September 2013

Handle incoming customer service inquiries and problems via telephone, internet or written correspondence

Navigate the member’s plan of benefits, Aetna policy and procedures

Act as a subject matter expert by providing training, coaching, or responding to complex issues for FSA/

HSA - eligible members

Reservation Agent

Active Network, Inc - February 2012 to October 2012

Remote Employee

Use excellent communication skills to accept and make reservations for customers over the telephone using

browser based reservation system

Maintain productivity goals with the help of supervisory and training staff.

Adhere to formal attendance expectations and overall company policies and procedures

Service Center Assistant

Sedgwick Claims Management Services - April 2010 to January 2012

Remote Employee

Interact with a variety of clients on a daily basis to enter verbal and written application information into the

claims management system.

Communicate clearly and professionally with the client by telephone and/or written correspondence regarding all aspects of the claims process.

Effectively communicate with leaders and management to maintain high quality standards

Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint and Mainframe

EDUCATION

Bachelor of Arts in Human Resource Management

Ashford University - Online Campus - Clinton, IA

April 2010 to June 2012

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