Versatile Customer Support & Operations Specialist
Resume:
Zenillia Bacon
West Columbia, SC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Lyft/Driver
January 2025-Present
Long Term Substitute Teacher
Kelly Education/ Kelly Services-Reidsville, GA
August 2024 to January 2025
I assist kids with classwork and normal school activities when teacher is absent. Uber Driver
Uber-Savannah-GA
March 2024 to Present
I pickup customers and take them to their destinations. Pharmacy Help Desk Agent
Sagility Health-Jacksonville, FL
July 2022 to September 2023
Take inbound calls from pharmacies and providers pertaining to overrides for medications, prior authorizations, medical terminology, rx claims co pay deductible oop Customer Service
ERC (Enhanced Resource Centers)-Orange Park, FL
May 2020 to July 2022
Help customer with mortgage related questions and concerns worked for wellsfargo through erc processed payments with checking or savings account was contracted through wellsfargo Worked for wellsfargo home mortgage
Operator Technician
Nemera-Buffalo Grove, IL
November 2018 to October 2019
I run a press machine injection molding
Production Technician
Trane - Ingersoll Rand-Vidalia-GA
June 2016 to February 2018
I build heater bearers, pull parts, and flip units. I lace and populate. I put on liquid lines, manifolds, baffles, load and unload degreaser.
Cashier/Sales Associate
Dollar General-Reidsville, GA
February 2016 to June 2016
Ran register and stocked shelves
Education
High school diploma
Claxton High School graduate
January 2010 to December 2010
Skills
• Microsoft Powerpoint
• Microsoft Windows Server
• Machine Operator (1 year)
• Cleaning
• Technical support
• Typing
• Data collection
• Microsoft Excel
• Warehouse distribution
• Customer support
• Manufacturing (3 years)
• Plastics Injection Molding (1 year)
• Communications (10+ years)
• Communication skills
• Desktop Support
• Quality Control
• Typing
• Windows
• Shipping And Receiving (Less than 1 year)
• Basic Math (10+ years)
• Help Desk
• Communication skills
• Receptionist (Less than 1 year)
• Microsoft Office
• Word
• Data entry
• Software troubleshooting
• Avaya
• Door-to-Door Experience
• iOS
• Packaging
• Banking
• Caregiving
• Technical support
• Driving a manual (Less than 1 year)
• Pallet jack
• Microsoft Word
• Hospitality
• Mac OS
• Computer Networking
• Windows
• Customer service
• Network Support
• Microsoft Excel
• Driving
• Customer service
• Materials Handling
• Manufacturing Experience (2 years)
• Operating Systems
• English
• Inventory
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