Administrative Support & IT Help Desk Specialist
Resume:
Lynn Lesko
Monroe, N.C. **110
**********@*****.***
EDUCATION
Strayer University, Online.
Masters in Business Administration
Mary Baldwin College, Staunton, VA.
Bachelor of Arts in Psychology (cum laude
)
EXPERIENCE
Cleveland Sight Center May 2022 – present
Operate in call center environment for the Cleveland Sight Center (working as agents for the state of Ohio)
Supports their Department of Developmental Disabilities, Help Me Grow campaign and DigitalC (internet service provider). assisting callers with technical support
Versability Resources Inc. Hampton, VA.
July 2019 – September 2021 Call center for U.S. Air Force Langley, VA
May 2018 – July 2019 Admin Asst. Human Resources
Directed approximately 200 calls per day for military and civilian personnel world wide
Operated in a 24 / 7 environment requiring military security clearance
Administrative
Initiated background checks
Assisted candidates with application completion
Processed new hire (onboarding
Updated employee certifications and immunizations in employee files
VOLUNTEER AND CIVIC ACTIVITIES
Amateur Radio General class license
Certificates
May 2025 Google professional certificate in A I Essentials: Five modules that prepare an individual to integrate AI into their work. Write clear and effective prompts, provide experience in applying AI principles and use AI responsibly.
August
2024: Google IT support professional certificate. This series of 5 courses over approximately a 6 month period was developed by Google. This includes foundational competency skills in troubleshooting, customer service, networking, operating systems, systems administration and security.
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