Customer Service and Operations Professional

Charlotte Watts

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OVERVIEW

Experienced professional with strong communication, problem-solving, and interpersonal skills. Skilled in providing excellent customer service and maintaining positive relationships with clients. Proficient in handling inquiries and resolving issues effectively. WORK EXPERIENCE

Warehouse Worker/Clerk Tricor

June 2017 - August 2022 • Nashville, TN

• Picking and packing orders accurately and efficiently

• Loading and unloading shipments from trucks

• Operating warehouse equipment such as forklifts and pallet jacks

• Maintaining a clean and organized warehouse

• Assisting with inventory management and stock rotation

• Following safety procedures and guidelines at all times

• Working collaboratively with team members to meet goals

• Basic computer skills for data entry and order processing

• Strong attention to detail and accuracy in all tasks Call Center Representative Tricor

February 2016 - April 2017 • Nashville, TN

• Handle inbound and outbound customer calls professionally

• Provide excellent customer service and resolve issues efficiently

• Update customer information accurately in the database

• Possess strong attention to detail and accuracy in data entry

• Assist customers with inquiries, complaints, and general information Store Clerk Shell

May 2014 - December 2015 • Columbia, TN

• Provide excellent customer service

• Maintain cleanliness and organization of store

• Handle cash transactions accurately

• Report any issues to management

• Work efficiently in a fast-paced environment

Property Manager Watts Properties LP

February 2000 - May 2014 • SpringHill, TN

• Responsible for overseeing all aspects of property management

• Ensuring properties meet company standards and regulations

• Developing and implementing property maintenance plans

• Handling tenant inquiries and concerns

EDUCATION

Columbia State Community College

May 1990 - August 1991 GED

NOTABLE SKILLS

Stocking Inventory Decision Making Management Of Material Resources Customer Service Skills remote Data Entry property manager shipping clerk Shipping and Receiving

STANDOUT TRAITS

Ambitious Accountable Team-player Dependable Dedicated

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