Remote Customer Support Specialist with 7+ Years Experience

Resume – Jannae Posey

Remote Customer Support Helpdesk Customer Experience

Email: ********@*****.***

Location: Washington State (Remote-ready)

Availability: Full-time Remote Inbound Support

Professional Summary

Customer-focused support professional with 7+ years of experience in high-volume, fast-paced service environments. Skilled in inbound customer support, issue resolution, account assistance, and clear documentation. Known for calm problem-solving, empathy, and the ability to guide customers confidently through technical or procedural questions in a remote setting.

Core Skills

• Inbound Customer Support (Phone, Chat, Email)

• Helpdesk & Ticketing Systems

• Troubleshooting & Issue Resolution

• Account & Order Support

• De-escalation & Empathy

• CRM Documentation

• Time Management & Attendance

• Remote Work Discipline

• Customer Satisfaction (CSAT)

Professional Experience

Grocery Manager / Customer Experience Lead

Safeway — Washington State

2023 – Present

• Managed high-volume inbound customer issues related to orders, accounts, billing, and service concerns

• Resolved customer problems efficiently while maintaining calm, professional communication

• Trained and supported team members on customer service standards and escalation handling

• Documented incidents and resolutions clearly to ensure follow-up and consistency

• Maintained strong customer satisfaction metrics in a fast-paced environment

Front End Manager / Customer Support Supervisor

Safeway

Prior Role

• Oversaw daily customer service operations including phones, in-person support, and issue escalation

• Handled complex customer concerns requiring problem-solving and policy explanation

• Balanced competing priorities while maintaining responsiveness and accuracy

• Built trust with customers through clear communication and follow-through

Remote & Technical Readiness

• Comfortable with remote work expectations and structured schedules

• Confident using web-based systems, CRMs, and internal tools

• Reliable internet, quiet workspace, and professional phone presence

• Fast learner with new platforms and procedures

Education

Ongoing professional coursework in management, operations, and customer service

Contact this candidate