Customer Service Professional with IT Background

Neha Kumari

New Ashok Nagar, New Delhi,******

• Mobile - 799-***-****

• Email - ***************@*****.***

PROFESSIONAL SUMMARY

Customer Service Professional with 4+ years of experience in resolving customer issues and delivering effective support at companies like Amazon India and iEnergizer. Skilled in communication, problem-solving, and team collaboration, with a strong background in IT and a postgraduate degree in Business Analytics. Committed to enhancing customer satisfaction and contributing to efficient service operations. CORE COMPETENCIES

● Customer Service & Support

● Problem Solving

● Communication Skills & Support

● Teamwork & Collaboration

● MS Excel & Data Handling

● IT Support

● Active Listening

● Problem Solving

● Basic Business Analytics

PROFESSIONAL EXPERIENCE

Amazon Retail India Pvt. Ltd.

Customer Service Associate, June 2022 – October 2025

● Assisted customers via chats across India, UK, and North America regions.

● Resolved issues related to orders, refunds, returns, account queries, and delivery concerns.

● Maintained detailed conversation records and ensured proper follow-ups.

● Worked on internal tools to process requests and escalate unresolved cases.

● Achieved high customer satisfaction through active listening and problem-solving. iEnergizer Limited

Customer Support Executive, January 2020 – August 2021

● Handled customer queries via chat for the domestic process.

● Helped resolve service-related issues and ensured accurate information sharing.

● Contributed to team performance through effective communication and adherence to guidelines. Franciscan Solutions Pvt. Ltd.

IT Executive, July 2018– November 2019

● Provided basic technical and IT support within the organization.

● Assisted in software maintenance and troubleshooting.

● Maintained documentation and coordinated with teams for timely issue resolution EDUCATION

LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION (UNIVERSITY OF MADRAS) Masters in Business Analytics, 2025

● Aggregate: 89.70%

MAULANA ABUL KALAM AZAD UNIVERSITY, WEST BENGAL

Bachelor of Technology in Electronics & Communication Engineering, 2018

● CGPA: 7.67/10

RKS WOMEN’S COLLEGE

Higher Secondary Education, 2012

● CGPA: 6.0/10

ADDITIONAL SKILLS

● Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Docs, Sheets, Slides

● Proficient in English & Hindi (written & verbal)

● Strong written and verbal communication skills, with excellent interpersonal abilities

● Effective team coordination and management skills, with basic knowledge of software testing tools OTHER INTERESTS

● Following tech/productivity blogs or podcasts.

● Solving puzzles or brain games.

DECLARATION

I hereby declare that above furnished details are true to the best of my knowledge Neha Kumari

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