HR Trainee with 2+ Years in Sourcing & Recruitment

Veenavanka Sandeep Kumar [Email: ************@*****.***]

[Madhapur, Hyderabad] [Ph: 779-***-****]

Objective

Dedicated and results-driven HR Trainee with over 2+ years of experience in sourcing, screening, and hiring top talent for roles. Proven track record of effectively managing the end-to-end recruitment process and building strong relationships with clients and candidates. Seeking to leverage my expertise in a dynamic organization that values growth and innovation. Professional Experience

Customer Support Associate

[Amazon Development Centre India Pvt Ltd.] – [Hyderabad] [May, 2022] – [Oct, 2022]

Customer Interaction: Handled inbound and outbound customer inquiries through phone, email, and chat channels. Assisted customers with product-related questions, troubleshooting issues, and providing solutions.

Issue Resolution: Diagnosed and resolved customer issues related to [product/service], ensuring timely and effective solutions. Escalated complex cases to the appropriate departments when necessary.

Customer Education: Provided customers with detailed information about product features, usage, and best practices. Created and updated knowledge base articles to help customers find solutions independently.

CRM Management: Utilized CRM Tool to track customer interactions, update case statuses, and document resolutions. Ensured all customer information was accurately logged and up-to-date.

Team Collaboration: Worked closely with cross-functional teams, including technical support, sales, and product development, to resolve customer issues and improve product offerings. Key Achievements:

Achieved a 95% customer satisfaction rate by consistently providing timely and accurate support.

Reduced average resolution time by 20% through efficient troubleshooting and prioritization of tasks.

HR Trainee

[JPGS INFOTECH PVT LTD] – [Karimnagar] [Dec, 2018] – [Feb, 2021]

Talent Sourcing & Recruitment: Managed the full lifecycle recruitment process, including job posting, candidate sourcing, screening, interviewing, and onboarding for various positions such as Content Reviewer, system administrators, and Data entry clerk.

Candidate Engagement: Developed strong relationships with candidates, providing them with an exceptional experience throughout the recruitment process. Maintained a talent pipeline for future hiring needs.

Client Management: Collaborated closely with hiring managers and clients to understand job requirements, company culture, and hiring timelines, ensuring a strong alignment between candidates and job roles.

Applicant Tracking System (ATS): Utilized ATS to track and manage candidates, ensuring timely follow-ups and documentation of recruitment activities.

Market Research: Conducted thorough market research to identify trends in the industry and adapt recruitment strategies accordingly.

Negotiation & Offer Management: Successfully negotiated salary packages and benefits, ensuring a win-win situation for both candidates and clients. Key Achievements:

Reduced time-to-fill for key roles by 20% through targeted sourcing and efficient interview processes.

Successfully placed 50+ candidates in positions across various domains within a year.

Enhanced candidate retention rate by 15% through thorough screening and cultural fit assessments.

Education

Bachelor’s Degree in Mining Engineering

[AURORA’S RESEARCH AND TECHNOLOGICAL INSTITUTE] – [Hanamkonda, Telangana]

[June, 2014] – [Dec, 2018]

Skills

Technical Recruitment: Full-cycle recruitment, IT talent sourcing, technical screening, candidate engagement.

Tools & Technologies: ATS[Jobalytics], LinkedIn Recruiter, Boolean search, job boards (Dice, Indeed), MS Office Suite.

Soft Skills: Communication, negotiation, time management, relationship building, problem- solving.

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