Construction Foreman with Customer Service Expertise

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

East Mesa, Arizona

***************@*****.***

WILLIAM VANDETTI 480-***-****

Self motivated professional with strengths in supervising employees and promoting exceptional customer service. Committed to becoming a valuable asset to your company while creating a positive and productive environment.

Monitored job progress and ensured completion.

Resolved conflicts between workers in a timely manner. Coordinated with other departments to ensure project deadlines were met.

Inspected tools, materials, and equipment to ensure quality standards were met.

Trained new employees in safety regulations, operational procedures, and company policies.

Supervised activities of personnel assigned to various tasks during construction jobs.

J.E. Stewart Enterprises LLC October 2021-March 2022 Answered customer inquiries and provided accurate

information regarding products and services.

Connected qualified customer with appropriate technician. Gathered customer feedback through surveys and used the data to improve customer service.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls and chat platform to facilitate customer service regarding their home repairs.

Made outbound calls to obtain account information. Updated databases with new and modified customer data. Home Advisors January 2021-October 2021

Diploma

May 2004

Inbound and Outbound Calls

Complaint Resolution

Microsoft Suite

Job Site Management

Teamwork and Collaboration

Project Leadership

Effective Communication

Employee Training

Attention to Detail

Heavy Lifting

Drywall Installation

Foreman - Omaha, Nebraska

Customer Service Representative

Highland High School

***************@*****.***

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