Experienced Public Safety Dispatcher and Customer Service Specialist

BRITTANI JONES

BIRMINGHAM, AL / 404-***-****./ ************@*****.***

SUMMARY

Energetic medical, police, fire, and ems communications dispatcher with fourteen years’ experience in detailed customer service. Passionate about working with people. Friendly, courteous and sympathetic worker.

Technical Skillset

Customer Service/ Medical Billing/ Data entry/ Phone/ Transcription/ Research

Education & Training

Samford University & College/ Birmingham, AL/ 2025-present

Jacksonville State University / Jacksonville, AL / 2009-2016

Professional Experience

Lifeguard Ambulance

2024- Present

Prepare/ review documents of benefits in the billing software

Verify insurance for status before transport

Scheduling patient trips to and from hospitals

Document details, requirements, and deadlines

American Medical Response

2015 – Present

Identify customers upon call with correct data

Scheduling patient trips to and from hospitals

Logging personal insurance information

Providing proper pre-arrival medical aid instructions

Dekalb County Police Dept

2019-2022

Translate multiple languages

Multitask and operate police and fire radios

Process and relay information to field units and supervision

Hoover Police Department

2017- 2019

Translate multiple languages

Multitask and operate police and fire radios

Process and relay information to field units and supervision

Maintain an electronic log through entry into a computer-aided dispatch system

Calhoun County Sheriff’s Office

2013 – 2015

Operate computer terminal and radio equipment

Entered warrants, protection orders while answering 911 emergency calls

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