Customer Service & Admin Professional (15+ yrs) with Remote Experience
Resume:
JACKI MANTHE
Topeka, KS 715-***-**** *******@*****.***
SKILLS
Highly Organized
Excellent Attention to Detail
Efficiency and Time Management
Written and Verbal Communication
Strong Customer Relations
WORK EXPERIENCE
THE BEACON, TOPEKA, KS
Venue Worker October 2025 - Present
● Set up in preparation for events, and tear down following events - moving and putting away, or setting up tables, chairs, linens, electronics, and decor as necessary.
● Dishes & Laundry
● Cleans floors, tables, chairs, windows, bathrooms, stairs, bar, and other common rooms within the event building.
● Other duties as assigned.
BLUE CROSS BLUE SHIELD KANSAS, TOPEKA, KS
Enrollment Specialist October 2025 - December 2025
● Temporary contractor position via Kelly during open enrollment period.
● Supports the Sales team by completing enrollment applications via phone.
● Utilizes scripted communications to perform each enrollment as efficiently as possible in a high-volume, inbound call center.
● Works with multiple programs simultaneously - LTS, METS, PEGA.
● Provides exceptional customer service and friendly phone etiquette.
● Refers customers to their representative or dedicated customer service department for assistance. SPRINGHILL SUITES, TOPEKA, KS
Front Desk Associate July 2025 - October 2025
● Greets & welcomes guests upon arrival.
● Processes check ins.
● Handles Payment & updates card information.
● Processes Market purchases via cash, card, and room charge.
● Keeps desk clean and organized.
● Assists with keeping lobby and common areas clean.
● Assists guests with needs, requests, and troubleshoots room issues.
● Handles guest complaints and directs to a manager when necessary.
● Performs end of night closing shift duties.
● Balances cash drawer.
● Assists with folding laundry as needed.
FORAGE KITCHEN, PEWAUKEE, WI
Bowl Builder January 2025 - May 2025
● Greets & welcomes customers immediately upon entrance
● Prepares meals in real time with direction of customer, and also via web orders to ensure timely pick up.
● Portions food, and labels with expiration dates.
● Ensures all spaces are kept clean and sanitary at all times.
● Rotates food in coolers to ensure expiration dates are kept up to par.
● Assists with making food when needed.
● Assists with dishes when needed.
● Keeps a daily record of food temperature and quality logs.
● Stocks and organizes food, beverages, and other inventory.
● Assists with “Fooda” events when needed.
● Assists with deliveries and pickups when needed. AMERICAN FRICTION WELDING, WAUKESHA, WI
Accounting Assistant August 2022 - January 2025
● Processes Accounts Receivables and Accounts Payables daily.
● Prepares payroll on a daily and weekly basis, including submitting temp hours to multiple agencies.
● Makes deposits and enters cash receipts.
● Prints and closes production jobs daily, makes quantity corrections and moves jobs to different machines as needed.
● Performs part pickups and drop offs as needed.
● Processes monthly credit card statements and populates a transaction breakdown spreadsheet.
● Updates breakroom TV with any pertinent information for the whole staff – meetings, team outings, birthdays, anniversaries, etc.
● Creates welcome slides on lobby TV for factory guests/customers as needed.
● Places food orders for off-site management meetings, meetings with customers, and company paid staff lunches.
● Assists with shop related tasks as needed. EX: Preparing shipping material, unpackaging parts for welders, performing part inspections, etc.
SELECT PAIN CARE, MILWAUKEE, WI
Office Manager & Patient Coordinator October 2020 – August 2022
● First point of contact with all new leads, and patients.
● Responsible for running through criteria checks, and scheduling all appointments.
● Responsible for educating new patients on financial structure and options.
● Handles all payments/accounts receivables, including keeping track of upcoming due dates and sending reminders to patients.
● Ensures all payment contracts and financial agreements are explained to the patients before signing, and e-files accordingly for record keeping purposes.
● Corresponds with patients and leads via phone, email, and text.
● Assembles information packages for new patients, and sends out thank you cards when new contracts are signed.
● Submits patient imaging requests to clinics/hospitals as our Doctor requires.
● Keeps the office and common areas sanitized and tidy.
● Fills in as Clinical Assistant to Doctor when needed. FIDUCIARY REAL ESTATE – DREXEL RIDGE, MILWAUKEE, WI Cleaner/Groundskeeper/Utility Tech April 2020 – October 2020
● Responsible for cleaning all apartment units after tenant move outs to make ready for new tenant move in - some in less than 24 hours.
● Daily cleaning and sanitation of all public spaces including lobby, business office, front desk, clubroom, public restrooms, and fitness center.
● Change all garbage receptacles in offices and public spaces, as well as multiple outdoor.
● Complete regular grounds walks to ensure property is free of garbage and debris.
● Change and restock dog waste stations 3x per week, and keep property clean of any pet waste.
● Assist with annual air filter, thermostat battery, and smoke detector battery changes and testing within each resident apartment of all 20 buildings on site.
● Other project work as assigned by management.
EDUCATION
UNIVERSITY OF WISCONSIN STEVENS POINT, STEVENS POINT, WI Completed coursework towards General Studies, May 2005 UNIVERSITY OF WISCONSIN MARSHFIELD/WOOD COUNTY, MARSHFIELD, WI Completed coursework towards General Studies, May 2004 MARSHFIELD HIGH SCHOOL, MARSHFIELD, WI
High School Diploma, May 2003
CERTIFICATIONS
● 200 Hr. YTT - 2019 - Satya Life School of Yoga, Milwaukee, WI
● Heartsaver First Aid CPR AED - 2024 - American Heart Association, Milwaukee, WI
● Level 5 Certification in Teaching English as a Foreign Language - 2025 - The TEFL Org
● Anticipating Hazardous Weather & Community Risk Certification - 2026 - MetEd
● Basic Satellite & NWP Integration Certification - 2026 - MetEd
● Convective Storm Matrix Certification - 2026 - MetEd
● Skywarn Spotter Certification - 2026 - National Weather Service VOLUNTEER EXPERIENCE
Volunteer ESL Tutor - Community Program sponsored by the International Center of Topeka 2026 - Present Support learners at multiple levels using conversational English and literacy skills. Volunteer ESL Tutor - Online Program via “Ladies Let’s Talk” 2026 - Present Support learners at multiple levels using conversational English and literacy skills.
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