Customer Support Specialist Resume Summary

Kim Brunson Mesa, AZ ***** 623-***-****

*************@*****.***

Proven Customer Support Specialist with a track record of enhancing customer satisfaction at GM Financial. Leveraged problem-solving aptitude and call center experience to effectively address and resolve customer inquiries, boosting positive outcomes. Skilled in payment processing and known for exceptional customer service excellence, consistently achieving results beyond expectations.

Customer Support Specialist

GM Financial, Chandler, AZ April 2020 - February 2022 Customer Service Representative

Macy's, Tempe, AZ October 2015 - March 2020

School Bus Driver

Higley Unified School District, Gilbert, AZ June 2010 - August 2015 Customer Response

Customer service excellence

Payment Processing

Call center experience

Customer Service

Problem-solving aptitude

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Resolved complaints to satisfy customers and encourage future transactions. Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Answered phone with friendly greeting to create positive inbound calling experience for customers. Educated customers about billing, payment processing and support policies and procedures. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Placed outbound customer service or customer satisfaction calls to follow up on issues. Communicated information to parents to promote good communication and transparency. Completed pre-trip and post-trip bus inspections and documented info in vehicle logs. Skills

Work History

High School Diploma June 1981

Venice Senior High School at Los Angeles, CA

Drove bus along assigned route, picking up students. Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions. Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness. Education

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