Customer Service & Sales Professional with Diverse Roles
Resume:
Meranda Nause
Cincinnati, OH *****
**************@*****.***
Work Experience
Customer Service Representative
Cincinnati, OH
February 2025 to June 2025
Managed inbound/outbound calls, made sure the customers needs were met, listen and respond to customers' questions.
Sales Associate
2 to 1 Marketing Incorporated-Cincinnati, OH
February 2024 to March 2025
Engaging with homeowners directly to promote and sell residential energy solutions, primarily solar power systems, or other energy-related services
Mobile Phlebotomist
self employeed-Cincinnati, OH
March 2024 to January 2025
Traveled to patients' homes, hospitals, or nursing homes to collect blood samples, trained to draw blood from patients for various medical purposes, such as testing, transfusions, or research. Credit and Customer Service
Macy's-Mason, OH
February 2023 to June 2023
Worked in a call center environment and answered an average of 60 calls a day by addressing customer inquiries and solving problems. Always met service level needs. Determined customer needs by asking relevant questions and listening actively to the responses. Server
P.F. Chang's-Cincinnati, OH
November 2021 to April 2022
Serves food and beverages in a positive and friendly manner. Provides information to help food and beverage selections. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude.
Sales Representative
Electronic Merchant Systems-Cincinnati, OH
July 2020 to April 2021
Selling products with AT&T meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase.
This way, they can establish new accounts for their employer. Resident Assistant
Magnolia Springs Assisted Living-Loveland, OH
December 2018 to May 2019
Assists in supervising residents and responding to complaints, reports, requests, and emergencies. Submits reports on infractions, violations, and safety issues. Promotes residence hall events. Informs residents about relevant campus and local activities. CNA/Caregiver
Helping Hands Healthcare-West Chester, OH
June 2018 to November 2018
Performed duties such as bathing, dressing, preparing meals, and assisting with meditation. Also acted as a communicator between residents, management and families. Responsible for managing various duties such incident reports. Support and enforce business policies, gave medicationReminders. Education
High school or equivalent
Amelia High School-Amelia, OH
May 2018 to May 2018
Some college
Skills
• Typing
• Restaurant experience
• Time management
• Handling customer inquiries
• Grocery store
• Bartending
• Computer skills
• Research
• Specimen collection / processing
• Public speaking
• Microsoft Excel
• Direct Sales (3 years)
• Customer service (5 years)
• Vital signs
• Hospitality
• Windows
• Venipuncture
• Cold Calling
• Caregiving
• Data entry
• Analysis skills
• POS
• Hospital experience
• Phone etiquette
• Cash handling
• Spirits experience
• Banking
• Stocking
• EDI
• Phlebotomy - Phlebotomy experience (3-5 years)
• Call Center
• Software troubleshooting
• EMR Systems
• Call center experience
• ICD-9
• Computer literacy
• Administrative experience
• Basic math
• Sales
• Patient Care
• Multi-line phone systems
• Microsoft Office
• Care plans
• Conflict management
• Cocktail experience
• Marketing
• Organizational skills
• Order entry
• Blood sampling
• Business development
• HIPAA
• Store management
• Retail sales
• Point-Click Care
• Account management
• Communication skills
• Financial services
• Research laboratory experience
• Intake
• Inside Sales
• Patient observation (5 years)
• Microsoft Powerpoint
• English (7 years)
• Microsoft Word
• Laboratory Experience
• Meal Preparation
Certifications and Licenses
Certified Phlebotomy Technician
Driver's License
Certified Phlebotomy Technologist (CPT - NPA)
Certified Home Health Aide
State Tested Nursing Assistant
CPR Certification
First Aid Certification
CNA
Medical Technologist
PBT (ASCP)
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