Licensed Insurance Agent and Customer Service Leader
Resume:
Derrele Dobson-Clark
Ira Township, Michigan
******************@*****.***
Skills
Licensed Insurance Agent with over 10 years of customer service experience in claims resolution, appeals management, and contract interpretation across insurance and healthcare high volume settings. Demonstrated expertise in identifying underpaid and denied claims, achieving high overturn rates through building great rapport. Proven ability to navigate complex standards of operation and regulations while maintaining productive relationships with clients, members and peers. Strong track record of improving operational efficiency and ensuring compliance. Experience
January 2024 - PRESENT
Allstate Insurance Company, Remote - Licensed Insurance Agent/Customer Service Representative
● Conduct in-depth coverage analyses and provide consultative recommendations, resulting in increased client retention and policy upgrades
● Process new applications and policy modifications with 99% accuracy while maintaining strict compliance with state insurance regulations
● Build and maintain customized insurance packages across multiple product lines
(auto, home, renter, umbrella) to address diverse client risk profiles
● Manage comprehensive policy lifecycle including proposals, reviews, modifications, and customizations to optimize coverage and meet evolving client needs
December 2020 - January 2024
Holiday Hospitality ( FairField Marriott ) - Audit Manager
● Directed front desk operations for 150+ room facility, maintaining good guest satisfaction rating through implementation of customer service best practices
● Managed complete employee lifecycle documentation including I-9 verification, W-4 processing, and benefits administration while ensuring HR compliance
● Investigated and resolved guest complaints with 95% first-contact resolution rate, implementing process improvements to prevent recurring issues
● Prepared and submitted detailed audit reports to corporate accounting department, maintaining accurate financial records and identifying discrepancies 2
May 2017- October 2020
Aetna Better Health of Virginia, Glen Allen, Virginia - Client Account Associate
● Analyzed member coverage profiles and negotiated customized payment arrangements, reducing accounts receivable.
● Executed periodic access review cycles and coordinated Prior Authorization Requests (PARS) for assigned case load, ensuring timely processing and regulatory compliance
● Organized scheduled appointments for members and field agents to meet for coverage details and contract signing.
Education
September 2005- June2009
Reynolds Community middle college, Richmond, Virginia - General Educational Diploma
Certifications and Licenses
Property & Casualty Personal Lines Insurance License Cosmetology License
Commercial Driving License Class A
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