Senior IT & Security Specialist with TS Clearance

Efrain Collazo

*** *********** *****

Madison, AL 35756

Email: **************@*****.***

Cell: 706-***-****

SUMMARY OF QUALIFICATIONS

Twenty-five years of experience planning, developing, and implementing communication information systems with a broad-based background in policy and procedures, audits, Incident response, and access management. Adept at analyzing information system's needs and ensuring the confidentiality, integrity, and availability of information and information systems. Experience includes system and network installation, configuration, deployment, documentation, troubleshooting, and in NIST 800-53 framework with a Bachelor of Science in Information Technology. An Action-oriented experienced manager with excellent analytical customer service, project management, and oral and written communication skills. Knowledgeable communications professional with strong leadership and relationship-building skills. Dedicated and meticulous at completing and assigning duties with the ability to multitask and work under pressure. Current Top-Secret Clearance.

SKILLS

Certification: CASP +, Security +

Hardware: Laptops, PC’s, Peripherals, Printers, Routers, Servers, and Switches

Software: Microsoft Suite (Outlook), TC Max by Soaring Software Solutions, ESD and Remedy, Remote Desktop, DRA Account Manager, Active Directory, OS (Windows 7, 10), Purebred agent, ServiceNow

Networking: LAN/WAN, CISCO routers and Switches (2700), PABX, Cabling (CAT 6) Fiber, cable splicing

Supervised and maintained soldiers’ daily duties and maintenance of installation communications equipment to ensure 100 percent reliability. Installed wiring and electrical appliances for residential and commercial sites with head-of-schedule rates.

PROFESSIONAL HIGHLIGHTS

Computer User Support Specialist Advanced Galapagos LLC Huntsville, Alabama August 2023- Present (40 hours per week)

Serves as a Computer User Support Specialist Advanced for the Army Aviation and Missile Command's Logistics Center (ALC) Redstone Arsenal Huntsville Alabama. Primary responsibilities include administering and maintaining information systems and hardware to include iPhones, VOIP phones and printers for over 1500 users. Manage user accounts, adding users to distribution lists, shared drives, and modified file permissions and security access lists using active directory. Test new releases of products to ensure compatibility and minimize user impact. Create and resolve user tickets in Remedy. Other duties include break-fix, installation, move, add, change, and preventive maintenance. Ensure systems and users are following existing regulations and directives. Monitor systems, script, image, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Conduct hardware and software troubleshooting and problem resolution within the IT systems environment. Analyze problems and make recommendations for solutions, and repairs. Install, configure, and maintain network applications and application distribution systems. Ensure system security follows customer policy including virus protection. Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, Configuration Manager Remote Control, etc. Update systems with JAVA and anti-virus updates. Serve as a liaison between the Network Administration and Server Administration teams.

Interim Help Desk Supervisor Galapagos LLC Huntsville, Alabama August 2023- Present (40 hours per week)

Responsible for supervising the technical support team, ensuring timely and accurate customer service. Planning, coordinating and supervising client services. Assigns/reviews help desk tickets to technicians validating the accuracy and completion with the NEC. Establish customer service standards within office automation in Army Logistics Center. Write processes, procedures for employees. Responsible for conferences, meetings, and correspondence. Responsible for accuracy in automation processes including completion of customer forms and approvals. Monitors workflow and performance metrics of employees including scheduling. Use processes and procedures to enable automation of government equipment for users throughout the military base while attending the AMCOM government organization in Redstone Arsenal.

System Administrator II Vista Defense Technologies Huntsville, Alabama June 2020- August 2023 (40 hours per week)

Serves as a System Administrator II for the Army Aviation and Missile Command's Logistics Center (ALC) Redstone Arsenal Huntsville Alabama. Primary responsibilities include administering and maintaining information systems and hardware to include iPhones, VOIP phones and printers for over 1500 users. Manage user accounts, adding users to distribution lists, shared drives, and modified file permissions and security access lists using active directory. Test new releases of products to ensure compatibility and minimize user impact. Create and resolve user tickets in Remedy. Other duties include break-fix, installation, move, add, change, and preventive maintenance. Ensure systems and users are following existing regulations and directives. Monitor systems, script, image, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Conduct hardware and software troubleshooting and problem resolution within the IT systems environment. Analyze problems and make recommendations for solutions, and repairs. Install, configure, and maintain network applications and application distribution systems. Ensure system security follows customer policy including virus protection. Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, Configuration Manager Remote Control, etc. Update systems with JAVA and anti-virus updates. Serve as a liaison between the Network Administration and Server Administration teams.

Network Administrator Banner Defense Inc. Madison, Alabama November 2019 to June 2020 (40 hours per week)

Performs Network Administration and other hardware/software support activities in an engineering environment, and cyber operations duties for a government-run missile defense lab operating large servers and software in one or more test and analysis environments. Primary responsibilities include cable deployment, switch and router configuration, network monitoring implementation, and troubleshooting of network assets and tactical systems communications under test. Maintain configuration documentation central to the lab’s engineering configuration and Risk Management Framework (RMF) package. Participate in the full life cycle of system operations, and structured environment requiring regular and consistent documentation of activities and procedures with engineering standards applied to all activities such as configuration management, cable plant organization and asset tracking. Hardware and software installation, configuration, troubleshooting, patching and backup of client servers and workstations. Conducts hardware, software upgrades, applies security patches, as well as recommended operating system (OS) patches. Tests and installs desktop software, adds, and removes user accounts, provide system performance tuning, and performs backups and restores. Minimizes network-based attacks and prevent system access by implementing Security Technical Implementation Guide (STIG) within the network, servers, and computers to enhance overall security.

System Administrator TEK Systems Huntsville, Alabama January 2019 to November 2019 (40 hours per week)

Served as a System Administrator for the Threat Systems Management Office (TSMO) Redstone Arsenal Huntsville Alabama. Primary responsibilities include administering and maintaining information systems and hardware to include iPhones and Tablets. Manage user accounts, adding users to distribution lists, shared drives, and modified file permissions and security access lists using active directory. Supported multiple networks ensuring necessary administration tasks are completed. Tested new releases of products to ensure compatibility and minimize user impact. Creating and resolving user tickets in Remedy for over 250 users. Other duties include break-fix, installation, move, add, change, and preventive maintenance. Ensure systems and users are following existing regulations and directives. Monitor systems, script, image, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Conduct hardware and software troubleshooting and problem resolution within the IT systems environment. Analyze problems and make recommendations for solutions, and repairs. Install, configure, and maintain network applications and application distribution systems. Ensure system security is following customer policy including virus protection. Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, Configuration Manager Remote Control, etc. Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware. Update systems with JAVA and anti-virus updates. Serve as a liaison between the Network Administration and Server Administration teams, be present in team meetings, and work together to find new troubleshooting solutions in support of LAN/WAN.

Computer Assistant U. S. Air Force Ramstein Germany January 2017 to December 2018 (40 hours per week)

Served as the Computer Assistant/eTools manager for the 86th Maintenance Group/Quality Assurance Ramstein Airbase servicing over 450 users. Maintained information systems, hardware and managed user accounts in Directory and Resource Administrator (DRA). Created computer accounts ensuring proper placement into Organizational Units assigning security rights and reset passwords. Ensured users followed regulations, directives, and policies. Provided administrative support, acquisitions, training, and installations for the organization. Retained parts internally to ensure prompt service of equipment. Developed solutions for associated short and long-term effects of identified hardware problems. Installed new computer systems, software, and maintenance of computer systems. Reimaged over 450 computer systems for the migration of Windows 10 operating system. Diagnosed and resolved problems in response to reported incidents using remote desktop connection. Troubleshoot hardware, Wide Area Network (WAN), and Local Area Network (LAN) problems. Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements after Windows 10 migration. Responsible for customer training and technical assistance for the organization’s computer systems. Provided security briefs to new users and kept supervisors informed on security changes and problems. Assessed security events to determine the impact and implemented the best corrective actions. Utilized the Enterprise Service Desk (ESD) website to restrict unauthorized personnel are given rights on the Network. Provided ongoing technical advice and guidance to customers, both inside and outside of the immediate organization. Detected patterns or common causes for recurring problems to determine where standardized solutions are needed. Reviewed job requests to identify unanticipated actions needed to supplement instructions. Prepared operating procedures and recommendations for automated methods for more efficient use of resources. Installed or remove software packages to include operating systems, office automation, and special purpose software. Loaded printer drivers for each software package to ensure compatibility with attached or network printer.

Telecommunications Operations Chief U. S. ARMY Fort Drum, NY August 2010 to September 2012 (40 hours per week)

Planned, coordinated, configured, directed, integrated, and supervised the installation, operation, maintenance, and management of telecommunications systems and networks, and provided oversight information systems support functions for command, control, communications, and computers used at all echelons of the Army. Managed radios, switches, cable, and automation equipment. Directed restoration and alternate routing of circuits, trunks, links, and systems. Provided advice and technical assistance to subordinates, Commanders, subordinate units, and their Commanders. Developed operational requirements, telecommunications service requests, and disseminate operations information to ensure communications connectivity. Requested and ensured appropriate logistical support is available to support the mission. Assimilated and reported system/network statistics. Developed and implemented training programs for Signal personnel. Planned, directed, supervised, and managed the installation, operation, and maintenance of Information Mission Area (IMA) Signal support functions within an integrated Army, Joint, or Defense telecommunications network, to include coordinating the resolution of communication difficulties within Army operated Signal systems and networks. Performed Signal staff functions and coordinated Signal activities with higher, lower and adjacent headquarters. Prepared and maintained reports, records, and operational databases used to conduct Signal support functions in both tactical and strategic environments. Deployed to Kandahar Airfield Afghanistan and supervised eighteen Soldiers and provided communications over three different networks to the entire Regional Command South compound.

Information Technology Specialist U. S. ARMY Naples Italy November 2006 to July 2010 (40 hours per week)

Supervised and maintained soldiers’ daily duties and maintenance of installation communications equipment to ensure 100 percent reliability. Accountable for over one million dollars in signal equipment. During deployment to Kabul Afghanistan, supervised, planned, and coordinated all cable system installation providing communications over three different networks to the entire Headquarters ISAF with 98 percent reliability. Responsible for the training, mentorship and welfare of team members and ensuring assigned equipment remains mission capable. Installed, operated, repaired and performed maintenance on tactical and commercial package, and CAT -5 wire systems. Performed test on cable communications to ensure circuit and system quality. Climbed poles as necessary and assist in the construction of tactical and commercial cable and wire lines.

Drill Instructor U. S. ARMY Fort Benning, Georgia March 2004 to November 2006 (40 hours per week)

Performed duties as a Drill Sergeant in a Combat Training Platoon consisting of up to 240 initial entry training Soldiers each 10 week cycle; executed the mission of transforming civilians into competent and confident Soldiers; maintained the highest standards while teaching the basics of soldiering; assisted in preparing, executing, and assessing combat marksmanship training, physical readiness training and combat skills training; developed and maintained discipline and ensured the personal wellbeing of all assigned Soldiers; counseled Soldiers on their job performance and made suggestions on corrections deficiencies that would enhance job performance; assisted in the accountability of over $200,000 of equipment.

Network Support Technician U. S. ARMY Shape, Belgium December 2000 to October 2003 (40 hours per week)

Performed duties as a Network Support Technician responsible for the maintenance of fiber optic cable, Cat 5 cable, coaxial wire, communications systems, communication security devices and other associated equipment to support the direct movement of its troops. Performed test on cable communications systems and circuit groups to ensure circuit and system quality. Installed and repaired circuits and wiring also conducted maintenance on power generators. Tests circuits/groups to detect and locate line faults. Recognized electronic countermeasures and applied appropriate electronic counter-countermeasures as necessary. Operated and performed preventive maintenance checks and services on telephone and computer lines. Supported nineteen countries in the European Union and Seven Host Nations.

Telecommunications Equipment Installer Maintainer U. S. Army Fort Huachuca, Arizona May 1999 to November 2000 (40 hours per week)

Performed duties as Telecommunications Equipment Installer Maintainer responsible for the maintenance of cable/wire communications systems, communication security devices and other associated equipment. Operated manual and motorized cable construction equipment. Climbed poles and assists in the construction of tactical cable and wire lines. Cleared and maintained rights of way. Installed, Configured, and operated digital group multiplexers and remote multiplexing combiners for operations. Performed unit level maintenance on cable and wire systems, to include Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment. Supported a battalion size element daily and during numerous training exercises.

EDUCATION

Bachelor of Science in Information Technology Kaplan University Davenport, IA Graduated 2016

Associates of Applied Science in Information Technology Kaplan University Davenport, IA Graduated 2015

Diploma Central Magnet High School Bridgeport, CT, 1992

Bilingual/Spanish

COURSES

Telecommunications Operations Chief Advanced Noncommissioned Officer (637-645 hours) FT. Gordon, Georgia May 2007 - Sept 2007

Drill Instructor (372 hours) Fort Benning, Georgia JAN 2004 - MAR 2004

BNCOC, Phase 2; Cable Systems Installer-Maintainer Basic Noncommissioned Officer (NCO) (153-186 hours) FT. Gordon, Georgia Nov 2001 - Dec 2001

BNCOC, Phase 1, Basic Noncommissioned Officer (NCO) (74-94 hours) FT. Gordon, Georgia Oct 2001 - Nov 2001

Primary Leadership Development Course (362-390 hours) FT. Bliss, Texas Feb 2000 - Mar 2000

Wire Systems Installer (296-653 hours) FT. Gordon, Georgia Nov 1992 - Feb 1993

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