Security Operations & Guest Services Leader

Daniel A. Shanholtz

Los Angeles, CA 213-***-**** *********@*****.***

Professional Summary

Dependable professional with over 10 years of experience in security operations, retail leadership, and guest services. Skilled in conflict resolution, team supervision, and customer engagement across high-volume environments. Recognized for delivering safety, efficiency, and outstanding service in both security-sensitive and customer-focused roles.

Core Skills

• Security Operations Crowd Management Conflict Resolution

• Retail Team Leadership Customer Service Excellence

• Public Relations Event & Entertainment Support

• Audio/Video Production Promotions

Professional Experience

Universal Studios Hollywood – Los Angeles, CA

Retail Team Lead / Team Member 2021 – 2025

• Supervised daily retail operations, including staff coordination, merchandising, and guest service.

• Trained and coached new hires to maintain high performance standards.

• Consistently achieved sales goals and resolved escalated guest concerns. Scare Actor (Halloween Horror Nights) 2021 – 2022

• Performed as a scare actor in immersive attractions, engaging thousands of guests nightly.

• Balanced high-energy performance with guest and staff safety. Absolute International Security – Los Angeles, CA

Security Guard – People’s Republic of China Consulate (Visa/Passport Division) 2018 – 2020

• Provided security and guest support for the Consulate until closure in 2020.

• Ensured safety of staff and visitors while facilitating daily operations. Security Guard – Los Angeles Metro Construction Sites 2018 – 2021

• Delivered site security, monitored access, and enforced safety compliance.

• Maintained secure worksites with no major incidents reported. Barnes & Noble Booksellers – Various Locations

Customer Service / Music & Media Sales 2015 – 2017

• Delivered excellent customer service and consistently surpassed sales goals.

• Recognized as top performer in Membership Card sales. Additional Experience

• Public Relations Representative – Next Wave Advocacy (2015–2016)

• Outreach Representative – Next-Gen Climate Action (2014)

• Customer Service Representative – Callogix (2013–2014)

• Fundraiser/PR – Ellis Crow Solutions (2013–2014)

• Radio Host & DJ – True Indeed Media (2002–Present) Education

Mount Washington College – Manchester, NH

(Completed coursework toward degree)

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