Administrative Professional with Operational Focus

Joanna Fischoff

New Port Richey, FL *****

1-904-***-**** - **************@*****.***

Professional Summary

Dynamic Office Administrative Assistant with proven expertise at KIS Consulting in optimizing workflows and enhancing customer engagement. Skilled in data entry and Microsoft Office, I excel at reducing errors and improving operational efficiency. Recognized for exceptional problem-solving abilities and commitment to client satisfaction, ensuring timely project delivery and accurate documentation.

Skills

Data entry

Microsoft office

Schedule management

Billing and invoicing

Inventory management

Telephone reception

Workflow optimization

Payroll

Customer engagement

Database maintenance

Customer service

Strong problem solver

Work History

09/2022 to Current

Office Administrative Assistant

KIS Consulting – Jacksonville, FL

Responded to caller inquiries for information.

Reduced contract errors through careful proofreading and editing.

Updated spreadsheets and databases for performance and sales tracking.

Managed phone, email correspondence, and mail handling.

Assisted coworkers with daily tasks as needed.

Sought improvement methods for operations, client communications, and data entry efficiency.

Facilitated delivery of projects to meet departmental objectives.

Requested Google reviews from customers.

08/2017 to 09/2022

Installed Sales Coordinator

Lowes Home Improvment – Jacksonville, FL

Coordinated installation reviews and completion of paperwork.

Maintained records of each project for accurate invoicing.

Delivered customer service by addressing concerns promptly.

Confirmed satisfaction through targeted follow-ups after installations.

Liaised with warehouse staff to maintain adequate inventory levels.

Improved timelines by monitoring progress and managing delays.

Streamlined communication among clients, vendors, and departments for timely completion.

Provided leadership and guidance to sales team members.

Processed payments to installers upon job completion.

05/2016 to 08/2017

Paint Associate

Lowes Home Improvment – Jacksonville, FL

Performed paint tinting, mixing, and color matching.

Managed shelf stocking duties.

Ensured safety through proper hazardous material handling.

Handled transactions with accuracy at the register.

Met customer satisfaction standards.

Executed product forward-facing tasks.

Provided assistance to various departments when required.

Checked store pricing for accuracy.

Education

Keystone Heights High School - Keystone Heights, FL

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