Professional Home-Based Customer Service Agent

Resume

Name: Fikru Megenta

Address: **** * ****** ***

Las Vegas Nevada

Phone number: 725-***-****

Email: *********@*****.***

Work Experience

- From November 2025 to December 2025 as customer service insurance agent at Foundever Group S.A

- From September 2025 to October 2025 as associate researcher at Precision Opinion Inc.

- From January 2024 to April 2025 as Import CPC Trade Finance Officer at Commercial Bank of Ethiopia

- From December 2020 to December 2023 as Import CPC Trade Finance Officer at Commercial Bank of Ethiopia

- From December 2019 to November 2020 as Trade Finance Operation (Import and Export) senior Trade Finance Officer at Commercial Bank Of Ethiopia

- From June 2018 to December 2019 as Trade Finance Operations senior Trade Finance officer at Commercial Bank of Ethiopia

- From November 2016 to June 2018 as Trade Service Central processing center, Trade Service Expert at Commercial Bank of Ethiopia

- From April 2013 to November 2016 as Expert at Trade Service Processing Center at Commercial Bank of Ethiopia

- From June 2009 to April 2013 as Trade Service officer at Central Trade Service Processing Center at Commercial Bank of Ethiopia

- From December 2008 to June 2009 Associate Officer at Trade Service Central Processing Center at Commercial Bank of Ethiopia

- From February 2008 to December 2008 as Senior Internal Checker /Cash volt and Cage/ at Commercial Bank of Ethiopia, Thewodros Square branch

- From November 2004 to January 2007 as Senior Bank Clerk /Account Receivable and Payable/ at Commercial Bank of Ethiopia Thewordrs Square Branch

- From Augest 2000 to November 2004 as Bank Clerk at Commercial Bank of Ethiopia Thewodros Square Branch

- From March 1998 to August 2000 as Junior Bank Clerk at Commercial Bank of Ethiopia Thewordros Square Branch

skills

- Customer service skill

- Honesty and trustworthyness

- Work in a fast paced environment and handling multiple jobs

- Discharging responsibility independently

- Giving detailed personalized friendly and polite service to ensure customer retention

- Able to convey information clearly and consistently and able to communicate in polite empaty way to ensure customer satisfaction

- Remain courteous and calm at all times even during moments of intense customer displeasure

- Listening and communication skill

- Fit into any team and work closely with co-workers and other deparments

- Giving attention to details

- Conflict resolution and work under pressure

- Empathy and understanding

Computer skills

- Microsoft Word, Excel, Power point and proficient working with multiple monitors. Educational Background

- Associate Degree in Banking and Finance from Addis Ababa University College of Commerce

- Bachlor’s Dgree in Marketing Management from Addis Ababa University

- Masters Degree in Management from Addis Ababa Univercity

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