IT Support & Customer Service Professional

DANIEL JEUNE

+1-514-***-**** ***********@*****.*** Moncton, N.B.

PROFILE

Bilingual professional with over 5 years of combined experience customer service and IT, such as remote technical support/help desk roles. Experienced in supporting users with excellent customer service as part of a knowledgeable and collaborative team. Highly organized, detail-oriented, and adaptable with strong technical aptitude and a collaborative spirit Patient, friendly and resourceful KEYS SKILLS

Active Listening & Clear Communication

Patience & Empathy in Client Support

Problem Solving Skills

Analytical & Critical Thinking skills

(Troubleshooting)

Fast Learner / Technical Aptitude

Languages: Bilingual (French & English)

COMMUNITY INVOLVEMENT

Food Distribution Coordinator, Moncton Cares – Moncton. N.B. Aug. 2025 – Present Coordinated and distributed food supplies to local communities Soccer Coach, Good News Church – Moncton. N.B. July 2025 – Present Supervised and mentored a youth soccer a team of 10 to 15 players at a time RELEVANT EXPERIENCE

IT Customer Support (Monitoring & Evaluation Officer) Mar 2022 – Mar 2025 John Snow Institute – Haiti

Provided exceptional customer service while performing troubleshooting remotely

Treated requests for assistance from both internal teams and external clients

Resolved technical issues with PCs, smartphones, and various information technology (IT) systems (hardware/software)

Monitored data systems and contributed to the reporting and evaluation process Monitoring & Evaluation Officer (IT Dept.) Jun 2018 – Mar 2022

Catholic Medical Mission Board – Haiti

ADDITIONAL EXPERIENCE

Teaching English in middle school since 2010-2018

Coach of an association of Youngers since 2018 in my church.

President of a whatsapp group where we do help people in hospital and jails. EDUCATION

Professional Licence in Science and Information Technology 2006-2010 Université Américaine des Sciences Modernes D’Haïti – Haiti Licence with TESOL

System administration and IT infrastructure services certification with Google.

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