Versatile Remote Customer Service Professional with Healthcare Focus
Resume:
Alexandria Caphart
Montgomery, AL *****
***********@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
BroadPath-Montgomery, AL
August 2025 to December 2025
Chat inbound outbound claims coded billing
Health Care Agent
Continuum Global Solutions-Texas
July 2022 to August 2025
Healthcare Insurance claims, Customer Service rep prior authorization medical coding, billing, claims
& Reimbursement taking payments processing payments replacement cards Retail Sales Associate
Hibbett Sports-Montgomery, AL
January 2022 to June 2022
I labeled clothes and made sales
Work From Home Customer Service Representative
Asurion-Nashville, TN
April 2020 to March 2022
Phone Claims Insurance Claims Sales Verizon Sales Customer Service Collection Specialist billing credit sales checking card balances mailing new cards out ordering Room Attendant
Rennissance Hotel-Montgomery, AL
May 2018 to October 2020
House keeping banquet server, and also room service, Call Center Representative
IKEA-Montgomery, AL
May 2018 to March 2020
Sales, Appointment setting, technical support
Warehouse Associate
Seahan-Hope Hull, AL
December 2017 to May 2018
quality inspection production line
Education
High school diploma
Sidney Lanier High School-Montgomery, AL, US
January 2016 to May 2018
Skills
• Outbound sales
• Customer inquiry handling
• Ethernet
• Sales
• Customer service
• Medical billing
• Lead generation
• Accounts receivable
• 5G
• Medical sales
• Productivity software
• Business development
• Data entry
• Editing (Less than 1 year)
• Accounting
• Computer operation
• Computer Networking
• Typing
• Call escalation management
• Revenue cycle management
• Janitorial experience
• Live chat
• Maintenance
• Insurance prior authorization
• Warehouse management system
• Computer literacy
• CRM software
• Attention to detail
• Cleaning
• Phone communication
• Network Support
• Antivirus software
• Debits & credits
• Housekeeping management
• Medical coding
• CPT coding
• Marketing
• Shipping & receiving
• Warehouse experience
• Deal closing
• Insurance Sales
• Forklift
• Technical Proficiency
• Critical thinking
• Healthcare management
• Financial sales
• Transcription
• Digital marketing
• Time management
• Floor care
• Microsoft Windows
• Manufacturing
• Teamwork
• Medicare
• Payment performance report
• Software troubleshooting
• Mac OS
• Client interaction via phone calls
• Customer support
• Escalation handling
• Outbound calling
• Android
• iOS
• Inside sales
• Numeracy
• Active listening
• ICD-10
• Technical Support
• Computer skills
• Medical collection
• HIPAA
• Multitasking
• Utilization management
• Social media management
• Salesforce
• Writing skills
• Software Testing
• macOS
• Custodial experience
• Customer communication
• Sanitation
• Commercial cleaning
• Medical terminology
Certifications and Licenses
Driver's License
Property & Casualty License
Doubles/Triples Endorsement
Real Estate License
Food Handler Certification
Hoisting License
Contact this candidate