IT Support & Cybersecurity Specialist with QA Leadership

ARMAAN SYED

************@*****.*** 630-***-**** Richmond, USA 77407

WWW: linkedin.com/in/armaan-syed-017368248 WWW: bold.pro/my/armaan-syed/300r IT Help Desk Technician with a proven track record in providing high-quality Tier 1 & 2 support to over 150 users. Skilled in ticket management, cybersecurity awareness, and improving user satisfaction through effective communication. Experienced in training teams to uphold quality assurance standards and drive service excellence. IT support (Windows, macOS, networks)

Cybersecurity awareness

Quality assurance

Team leadership and training

Ticket and project management

Customer service and communication

Quality Assurance Supervisor Harte Hanks - Houston, TX 10/2023 - Current

- Led QA training, improved defect detection by 20% through team training on quality assurance standards.

- Enhanced client satisfaction by optimizing processes and resolution times in collaboration with multiple departments. IT Help Desk Technician Rad Digital Agency - Houston, TX 07/2022 - 10/2023

- Resolved technical issues for over 150 end users, improving support efficiency.

- Managed tickets using Zendesk and Oracle.

- Set up and maintained workstations, printers, and peripherals.

- Managed Active Directory accounts and provided onboarding support, ensuring seamless user integration.

- Educated users on proven security practices.

Aviation Ordnance Technician U.S. Marine Corps - Beaufort, SC 12/2017 - 06/2022

- Ensured adherence to FAA and DoD regulations, maintaining zero loss incidents for aviation weapon systems.

- Worked effectively under high-pressure scenarios.

- Operated specialized tools for assembling and disassembling munitions safely. Houston Community College Stafford, TX Expected in 06/2026 Associate of Science: IT

In Progress, Est. 06/2026

Glenbard East High School Lombard, IL 01/2016

High School Diploma

Dean's List Top 10%

GPA: 3.5

- Good Conduct Medal - U.S. Marine Corps, - Implemented training programs reducing response times by 20%, - Led teams through a major reorganization improving retention Professional Summary

Technical Skills

Experience

Education

Awards

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