Dynamic Cabinet Designer and Leadership Professional
Resume:
Howard Resume ****
Gene Rogers
Seabrook, Texas *7586
*************@*****.***
Experience
Lowe’s
Cabinet Designer
JULY 2017 - JULY 2021, LIVINGSTON, TEXAS
● Accelerated client relationship building by providing personalized service for over 15 clients per week with an average rate of 50% of returning clients.
● Designed and developed custom plans for over 30 individual clients per day based on specific budgets, finance options and preferences.
● Negotiated finance options to clients with an average close rate of 75% of sales. ● Memorized and implemented vast knowledge of over 8 catalogs, with multiple materials, and warranties to deliver customized recommendations to thousands of clients. ● Exercised extreme attention to detail with vast knowledge on 20/20 design program to make dreams come true for all clients.
● Recognized by superiors with an average customer evaluation rating of 9.5/10. Assistant Store Manager/Acting Store Manager
MARCH 2012-JULY 2017
● Led over 150 employees and oversaw store operations on a daily basis. ● Collaborated with all department managers regarding employee and customer relations. ● Swiftly and successfully resolved all customer conflicts resulting in customer satisfaction 100% of the time.
● Mentored and coached 20+ employees daily.
● Performed store opening and closing duties, including counting cash drawers and checking equipment.
● Supported in maximizing store profits and customer satisfaction by placing second in all of the country as Store of the Year 2013.
Department Manager, Tools and Hardware Departments SEPTEMBER 2011- MARCH 2012
● Led over 15 employees and oversaw 2 departments on a daily basis.
● Presented to senior management regarding over 15 employees for evaluation purposes. ● Provided recommendations for customer problems by going above and beyond in all areas of service including handling queries and complaints. Sales Specialist
MARCH 2009 - SEPTEMBER 2011
● Maintained a clean, organized inventory and curated displays for plumbing, flooring and appliances.
● Actively stayed informed about the latest promotions and sales offers to relay to customers.
● Anticipated customer needs and provided them with high quality service while upholding store standards and values to ensure customer satisfaction.
● Worked on a team with 6 other sales specialists to boost sales goals, conversions and units per transaction through constant communication and celebrating accomplishments. Awards and Achievements
● Cabinet Specialist of the Year(for entire District) 2017, 2018, 2019, 2020
● Ranked Second Place in Cabinet Sales(Region wide) 2013
● Ranked First Place in Project Specialist Exterior Program(Region wide) 2020 ● Store of the Year(in US) as Assistant Store Manager 2013 Activity Director
Regal Estate Assisted Living Facility 2004 - 2010
● Assisted residents daily on prepping on activities for the day.
● Drove the van to the grocery store twice a week.
● Set up and helped with art activities.
● Called bingo once a week or more as needed.
● Planned special events such as taking residents to dinner
● Helped with office anything requested.
● Helped with sales on apartments on the weekend.
● Received input with residents on activities for the month
● Created monthly calendar
The residents are a huge asset on keeping them healthy to maintain retention rate by exercise With them.
Always meet and greet all and future residents with a smile and positive attitude on your face Treat the residents like they are family.
Have an ice cream social once a month.
Most important always listen to their wants and needs. Reference Call my former Director Terri Lewis at 713-***-**** Thank You .
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Tab 2
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