Appointment Scheduler and Customer Support Specialist
Resume:
ORLANDO, US, ***** • *********@*****.*** • +1-347-***-****
ROSEMARIE RIVERA
Appointment Scheduler/Customer Service Support
PROFESSIONAL SUMMARY
Experienced professional with over 10 years in customer service, data entry, and medical office environments. Skilled in appointment scheduling, customer support, and handling sensitive information. EMPLOYMENT HISTORY
REFERRALS DEPARTMENT 2023 - Present
Orlando Health Orlando
APPOINTMENT SCHEDULER/ CUSTOMER SERVICE SUPPORT Mar 2022 - 2023 AdaptHealth Orlando, FL
• Schedule patients for CPAP machines and oxygen concentrators.
• Book service calls to have equipment delivered.
SERVICE REPRESENTATIVE 2017 - Present
24-7 Intouch Orlando, FL
• Resolve first call resolution from moderate to complex concerns. MEDICAL RECEPTIONIST 2012 - 2016
Medical Office of Dr. Weissman New York, NY
• Coordinate physicians schedules and maintain patients sensitive information. EDUCATION
HIGH SCHOOL OR EQUIVALENT
Martin Luther King High School New York, NY
SKILLS
Bilingual, Call Center, Customer Care, Customer Support, Customer Service, Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel, Data Entry, Medical Terminology, Clinical Research, Spanish, English, Software Troubleshooting, Multi-line Phone Systems, HIPAA, Phone Etiquette, Medical Records, Medical Receptionist, Medical Scheduling, Front Desk, Computer Literacy, Clerical Experience, Typing, Office Experience, Databases, Insurance Verification.
LANGUAGES
English, Spanish.
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
• Knowledgeable of Microsoft Office, basic Excel, Power Point
• Faxing and Filing paperwork
• Customer service phone calls
• Type 30 WPM
Coordinate insurance authorizations, ensuring timely referrals and patient satisfaction. Efficiently manage inbound calls, enhancing communication with doctors and patients. Streamline referral processes, improving departmental workflow and service delivery.
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