MCSE Microsoft Systems Engineer - Azure & Domino Expert

JOHN DAVID FORD

SUMMARY

(MCSE) Microsoft Systems Engineer HCL Domino Lotus Notes Administrator Listening, Analyzing, Active learning and creating solutions to customer issues. Proven history of Excellent Communication, Problem Solving and People skills. Utilize Best Practices to resolve issues quickly. Network troubleshooting skills. Completed large scale projects both Federal Government and Global Organizations.

TECHNICAL PROFICIENCIES

Platforms: Windows, Mac OS X, iOS, Android.

Applications: Microsoft 365/Azure Cloud, (MECM) Microsoft Endpoint Configuration Manager.

Office for Mac, Lotus Notes, Domino, IE, Chrome, Safari, Norton / McAfee Antivirus

Service Now, Zendesk and Remedy.

Hardware: Dell, IBM, MacBook, Chromebook, HP, iPhone, Samsung.

CERTIFICATIONS

Microsoft Azure

AZ-900 Fundamentals

MCSE Microsoft Systems Engineer

IBM-HCL Lotus Domino Engineer

CompTIA A+

PROFESSIONAL EXPERIENCE

LENOVO – Remote January 2023 – Present 2025

Help Desk Analyst

Resolve integration issues between M365 and HCL Lotus Notes Domino infrastructure .in addition to On-prem and Microsoft Azure Cloud.

Supported (MECM) Microsoft Endpoint Configuration Manager On-Prem/Cloud Suite.

Intune (MDM) Mobile Device Management, (MAM) Mobile Application Management.

Remote Control, Patch Management, OS Deployment, Network Protection and Software distribution.

DENSO – Remote January 2020 – February 2022

Help Desk Analyst

Supported DENSO’s 365/Azure Cloud. (United States)

Supported (MECM) Microsoft Endpoint Configuration Manager On-Prem/Cloud Suite.

Intune (MDM) Mobile Device Management, (MAM) Mobile Application Management.

Remote Control, Patch Management, OS Deployment, Network Protection and Software distribution.

Create, edit, delete, and restore Microsoft 365 groups.

Create and update group creation, expiration, and naming policies.

Create, edit, delete, and restore Azure Active Directory security groups.

Use the Office cloud policy service to create and manage cloud-based policies for Office.

Create and manage service requests.

Add users and groups.

Assign licenses.

Create and manage user views.

Update password expiration policies.

Assisted Field support with Windows BitLocker Encryption issues.

Assessed and diagnosed tech issues remotely.

Assisted Global Network Services Team monitoring Evonik’s network using Logic Monitor.

Social Security Administration - Woodlawn, MD January 2018 – November 2019

MCSE Engineer Lotus Domino Engineer

Managed orchestration and support for replication, clustering, and load balancing. Supported Sametime, SMTP Gateway mail routing. Used Domino Administrator Client to Recertify, Create, Delete Lotus Notes Account(s). Collaborated with Lotus Domino Developer(s) to provision and deploy applications from Dev to Prod Environment.

Provided 24x7 on-site technical support for level III Lotus Notes Remedy tickets.

Project Manager for Domino Administrator(s) and Developer(s) Production Environment.

Supported Microsoft On-Prem (SCCM) System Center Configuration Management Suite.

Federal Aviation Administration (FAA) - Oklahoma City, OK February 2015 – December 2017

Help Desk Analyst

Responsible for level II ServiceNow support tickets.

Supported Microsoft On-Prem (SCCM) System Center Configuration Management Suite.

Remote Control, Patch Management, OS Deployment, Network Protection and Software distribution.

Supported Windows 10, 11, O365, (Active Directory), GPO’s.

Performed Break Fix, Desk Side Support, IMACD’s, Patch’s, etc.

Responsible for configuring, monitoring and compliance of Windows BitLocker Encryption including (TPM) Trusted Platform Module.

Provided 24/7 remote support.

EVONIK - Mobile, AL, Atlanta, GA, Parsippany, NJ, Los Angeles, CA May 2005 – December 2014

MCSE Systems Engineer IBM Lotus Notes Domino Engineer

Responsible for level II Remedy support tickets.

Created 1500+ IBM Lotus Notes user accounts via Domino Administrator Client.

Migrated 20K accounts Outlook to Lotus Notes.

Project Manager upgraded over 5K IBM Lotus Notes clients and 200+ IBM Domino Servers from R4 to R9.x.

Responsible for SMTP Internet Mail global network routing 30,000+ messages daily.

Responsible for Replication, Load Balancing, Clustering, Archiving and Mail Routing.

Imaged and configured over 3000+ Windows 7, 10 workstations.

Installed, configured, and maintained 300+ IBM Domino Mail, Presentation, Application & Enterprise Servers.

Decommissioned 100+ Domino Application and Mail servers.

Imaged and configured 300+ PC’s & Laptops.

Provided On-Site and 24X7 IT support.

Developed end users and servers in Active Directory GPO’s and DNS scavenging in 5 different domains

Supported Windows XP, Vista, 7; Microsoft Office and Outlook 2003 and 2007

Responsible for configuring, monitoring and compliance of Windows BitLocker Encryption including (TPM) Trusted Platform Module.

Managed Removal of Token Ring Network Cabling and Hardware for Pilot Office(s).

Managed the Removal old CSU DSU, 56KModem(s), Printers and all old Hardware for Pilot Office(s).

Managed installation Cisco Router(s) and all new Hardware D-MARC for Pilot Office(s).

Assisted Global Network Services Team monitoring Evonik’s network using Logic Monitor and Moogsoft.

Managed Installation Ethernet 150+ Cat5 LAN WAN drops Cabling and Hardware for Pilot Office(s).

Managed Installation Wi-Fi WAP Wireless access point(s) configuration/connectivity laptops, pc's PDAs for Pilot Office(s).

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