Administrative and Bookkeeping Professional with 15+ Years

Dawn Locker

Coon Rapids, MN *****

*************@*****.***

612-***-****

Professional Summary

Dedicated administrative professional with 15+ years of experience in office management and support roles across healthcare and logistics sectors. Proven expertise in maintaining patient confidentiality, managing billing processes, and ensuring operational efficiency. Skilled in customer service, communication, and data management, with a strong focus on detail and organization. Successfully streamlined administrative processes to enhance productivity and service delivery. Work Experience

Administrative Assistant/Bookkeeper

DaVita Kidney Care-Arden Hills, MN

January 2022 to May 2025

Supported clinical staff and ensured smooth operations of the dialysis center while maintaining patient confidentiality and adhering to HIPAA regulations.

· Greeted patients, answered phones, and provided information to patients and visitors

· Educated new patients on dialysis process and verified patient contact information

· Scheduled appointments, managed calendars, and prepared documents and reports

· Maintained patient records (both electronic and physical)

· Assisted with billing and accounts payable and verified insurance coverage

· Relayed information between patients, families, and the clinical team

· Maintained inventory of supplies and ordered new supplies Route Settlement Specialist

Kemps via Robert Half-Minneapolis, MN

January 2020 to December 2021

Ensured accurate and timely settlement of delivery routes, including cash handling, reconciliation of sales data, and identification and resolution of route-related discrepancies.

· Received payments from delivery drivers, recorded transactions, and issued receipts

· Reconciled cash collected with sales reports and investigated discrepancies

· Maintained accurate records of account settlements, prepared daily reports, and performed data entry tasks

· Assisted with inventory management, including check in returns and recording product dumps

· Performed various administrative duties

Office Administrator

Piccstat-Fridley, MN

January 2001 to December 2018

Managed daily office operations and supported organizational efficiency.

· Supervised one office dispatcher

· Handled accounts payable and accounts receivable utilizing QuickBooks

· Collected and processed payroll for up to 30 employees

· Scheduled meetings, nursing appointments, and travel

· Managed documents and inventory

Education

Legal Secretary (Diploma)

Minneapolis Technical College-Minneapolis, MN

QuickBooks

GED

Anoka Ramsey Technical College-Anoka, MN

Skills

• Customer Service

• Attention to Detail

• Communication

• Microsoft Office Suite and Quickbooks

• Problem-Solving

• Organization

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