Restaurant Operations Supervisor with Starbucks Licensee Experience
Resume:
Corie Thomas
Restaurant Manager/ Trainer
Alexandria, VA 22304
*************@*****.***
Work Experience
Floor Manager
Silver Diner-Springfield, VA
August 2023 to September 2025
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff performance and provide constructive feedback Trainer/Manager
Punch Bowl Social-Arlington, VA
November 2018 to April 2023
• Lead trainer with the Banquet team members.
• Actively assisting events managers with decor and activities.
• Work as the captain in the flooring zone, events leading a small team of team members. Server
Harry's Smokehouse Burgers & Grill-Arlington, VA
June 2015 to November 2018
Prepare restaurant tables with special attention to sanitation and presentation. Take/serve orders, address customer questions/concerns and make product recommendations. Stock service areas with supplies (coffee, tableware, linens, etc.). Promptly address customer service issues and refer customers to management when necessary. Able to perform high-quality work unsupervised.
Entrusted with important clientele and large groups; able to accommodate a large volume of customers with excellent service.
Cafe Supervisor / Starbucks Licensee
Barnes & Nobles College-Springfield, VA
June 2013 to June 2016
Assisted the Store Manager with the day today operations of the cafe.
● Over seeing standards and barista training in coffee preparation and service.
● Ordered stock and all food product for a Starbucks licensee location
● Providing weekly sale, purchasing and monthly inventory figures to the store manager.
● Provided a high level of customer service and adherence to guidelines consistent with Brand. Dining Room / Theater Kitchen Manager
The Old Town Theater-Alexandria, VA
August 2010 to March 2013
Menu Creation, Programming of all kitchen equipment,
● Arranged catering events, private events and special shows
● Managed nightly operation of restaurant, POS, server coordination, guest experience
● Purchased food, supplies and sundries for restaurant and theater. Supervisor/ Key Holder
The Children's Place-Arlington, VA
September 2005 to July 2010
Pentagon City, Virginia September 2005 July 2010
Key Holder / Retail Management Team
● Opened and closed the store per company guidelines.
● Maintained displays, planograms and visual presentations throughout all lines.
● Assisted management with merchandising and conducting current marketing campaigns.
● Maintained neat and organized stock, including straightening, hanging, sizing merchandising
● Acted as a mentor to coach other employees and offered feedback Education
Diploma
Annandale High School-Annandale, VA
June 2001
High school diploma or GED
Skills
• B2B sales
• Food service
• Time management
• Bartending
• Shift management
• Food safety
• Barista experience
• Event planning
• Hospitality management
• Catering
• Marketing
• Restaurant management
• Assistant manager experience
• Coffee Experience
• Guest relations
• Retail sales
• CRM software
• Sanitation
• Canvassing
• Casual dining experience
• Host/hostess experience
• Kitchen Management Experience
• Fine dining experience
• Kitchen experience
• Serving
• Team development
• Bar
• Store management
• Hospitality
• Planograms
Languages
• English
Certifications and Licenses
Food Safety Manager
Present
Food Handler Certification
ServSafe
TIPS
Food Safety Certification
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