Customer-Focused Professional with 25+ Years Experience

Ruby Jones

Fort Mitchell, AL *****

*************@*****.***

706-***-****

Professional Summary

• People-oriented and dependable professional with 25 years of experience in customer service and 2+ years of experience in Healthcare.

Willing to relocate to: Columbus, GA - Phenix City, AL Authorized to work in the US for any employer

Work Experience

Fraud Specialist I

Total System Services-Columbus, GA

January 2022 to October 2025

• Assist in monitoring transactions and detect signs of fraudulent behavior

• Conduct preliminary investigation into flagged transactions, documenting findings accurately Customer Service

Global Call Center Solutions-Columbus, GA

July 2019 to August 2019

• Manage a high volume of inbound and outbound calls while maintaining a positive and professional demeanor

Cashier

WalMart-Columbus, GA

October 2012 to November 2015

• Enters price changes into POS platform

• Processing sales transactions and taking payment Home Health Aide

Personal Touch Home Care-Columbus, GA

February 2005 to December 2008

• Evaluating resident's health conditions and needs developing appropriate nursing care plans Education

High school diploma or GED

Kendrick High-Columbus, GA

August 1994 to June 1998

Skills

• Customer Service and Healthcare

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