Tech-Savvy Data Technician and Tutor
Resume:
MARTINA COWAN
CONTACT
************@*****.***
Yazoo City, Mississippi
39194
PROFESSIONAL SUMMARY
Results-driven professional with a
diverse background which
contributes to my ability of being
skilled in troubleshooting and
ensuring optimal network
performance, as well as a proven
ability in training and
development, fostering teamwork,
and enhancing technical
workflows. Adept at leveraging
critical thinking to analyze data
and implement effective
solutions, while maintaining a
focus on customer care and
confidentiality.
COMMUNITY SERVICE &
VOLUNTEER WORK
True Light Food Pantry
Assisted community
volunteers and church ministry
to distribute care packages
and food packages to
residents in need of assistance
twice a week in the Belzonia
and Yazoo City Communities
in Mississippi.
WORK EXPERIENCE
DATA TECHNICIAN TRAINEE Apr 2025 Dec 2025
Amazon Web Services, Canton, MS
Performed preventive maintenance and troubleshooting on software and equipment to achieve optimal network performance. Assisted in mapping wireless local area network (LAN) coverage and installing necessary hardware and software for processing servers. Analyzed system trends to find and correct redundant issues for technical capacity improvements.
Simplified procedures for gathering and compiling data for easier comprehension and accessibility by new and seasoned employees. Supervised user migration from shared network to separate domain, resulting in improvements to repair times and necessary updates. READING TUTOR Aug 2023 Mar 2025
Americorps/Ampact Reading Corps, Yazoo City, MS
Utilize literacy interventions to provide individual instruction and assistance to children in grades K-3
Conduct weekly progress monitoring and evaluations Provide extra support while working closely with students to ensure improvement of reading and comprehension skills outside of the normal classroom environment
Create lesson plans that will assist and encourage each student to read and advance proficiently
Input accurate data to ensure proper and accurate monitoring and progress of each student daily and weekly.
TIER II TECHNICAL SUPPORT AGENT Jul 2021 Jul 2023 CONTINUUM GLOBAL SOLUTIONS, Remote
Created AYS and remedied NRB Tickets
Liaised with external vendors for warranty repairs or replacement of defective hardware.
Resolved technical issues for users through phone support and remote access tools.
Ensured antivirus software was up-to-date on all user devices to prevent malware attacks.
Leveraged remote diagnostic tools to efficiently identify and solve user problems.
DSD/CLAIMS ASSOCIATE Apr 2014 Jul 2021
WALMART, Yazoo City
Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items M
C
Americorp Volunteers -McCoy
Elementary School, Yazoo City,
Tutored elementary students
grades k-3rd in Math and
Reading.
Assisted school administrators
with testing procedures and
school events.
SKILLS
Policy and Procedure
compliance
Financial Reporting/Budgeting
Time Management
Critical Thinking
Diligence
Active Listening
Training & Development
Interpersonal skills
Strong Multi-tasking Skills
Switchboard Operation
Troubleshooting skills
Experienced with NRB and
Remedy support tickets
Customer Data Confidentialit
Adva
Expert Customer Care skills
Customer Escalation Specialist
Liability and Damage
Assessment
Able to operate MTAS, Citrix,
ACSS systems with ability to
learn new systems quickly
Able to diagnose problems
utilizing investigative
questioning, to determine final
resolution.
Strong leadership and training
skills
Student rapport building
Staff collaboration
Goal-setting
Proficient in Microsoft Office
Suite
Adaptability
Data analysis
File management
Research skills
Monitored reports to identify claim issues and worked with adjusters to resolve problems and determined liability, compensability, and benefits due on each claim
Tracked and reported patterns of claims and repeat offenders to help eliminate system abuse while processing vendor claims daily and expertly handled as many as 10 files with impeccable quality. DATA ENTRY CLERK Feb 2008 Feb 2013
SOURCECORP INC, US
Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data Ensured the Quality Assurance of all files
Identified and corrected data entry errors to prevent duplication across systems
Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
STORE MANAGER Mar 2004 Jan 2008
BURTONS MENSWEAR INC, US
Supervised a minimum of ten employees while being responsible for; hiring, disciplinary actions, scheduling, and evaluations Conducted monthly inventories, accurately input and tracked data entry of all merchandise
Handled all banking, bookkeeping, and sales reports Provided exceptional customer service while successfully meeting 100% store goals.
EDUCATION
BACHELOR OF SCIENCE - COUNSELING PSYCHOLOGY May 2026 University of Maryland Global Campus, Adelphi, MD On-Line Minor in Human Resource Management
ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT May 2015
Everest University-online, Phoenix, AZ On-Line
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