Customer Service, Cashier, Housekeeping
Resume:
Helen Johnson
Jacksonville, FL 32224
Cell: 904-***-****
Email: ***************@*****.***
Summary
Reliable, punctual, consistent, flexible, driven, excellent customer service provider, exceptional sales associate with eleven years retail experience under the belt. Always upbeat, friendly and able to keep up with a fast-paced retail work environment.
Highlights
* Organized * Flexible schedule
* Banking and Financial service background * Outstanding sales professional
* Exceptional time management * Quick learner
* Cash handling accuracy * Able to use MS Word
Accomplishments
Recently received two thank you letters from the district manager of Target regarding two different Guests taking the time to call in to inform them of how much of an incredible job was done while in my care checking out.
Experience
Target Jacksonville, FL
August 2012 – Present
Cashier and Guest Service
Addressed problems/ concerns in person or by phone, directing guests to desired product or area of the store. Educated guests on products and service offerings while offering superb customer service to promote the company. Communicated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Received customer trust by actively listening to their concerns and giving appropriate feedback. Demonstrated excellent multi-tasking by balancing multiple customers in a fast-paced retail environment, built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company daily. Processed all sales transactions accurately and in a timely fashion while maintaining high speed scores. Marked clearance products with updated price tags and sorting out defective products when at guest service.
Books-A-Million Bookstore Jacksonville Beach, FL
January 2011- April 2011
Cashier
Maintained a clean and orderly display throughout the store, assisted customers with locating merchandise, informed the customers about services provided by the store daily while providing a quick and stress free checkout.
Target Jacksonville Beach, FL
November 2010 – January 2011
Cashier and Guest Service
Addressed problems/ concerns in person or by phone, directing guests to desired product or area of the store. Educated Guests on products and service offerings while offering superb customer service to promote the company. Communicated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Received customer trust by actively listening to their concerns and giving appropriate feedback. Demonstrated excellent multi-tasking by balancing multiple customers in a fast-paced retail environment built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company daily. Processed all sales transactions accurately and in a timely fashion while maintaining high-speed scores. Marked clearance products with updated price tags and sorting out defective products when at guest service.
Barnes & Noble Bookstore Jacksonville Beach, FL
October 2006 - March 2009
Cashier
Constantly maintaining clean and orderly displays throughout the store, handling money and merchandise at checkout while providing note worthy customer service with excellent speed and accuracy.
First Union Bank Jacksonville, FL
October 2001 – September 2006
Customer Service Representative at the Call Center
Responding to and addressing the needs of the customers who call in, maintaining a constant level of satisfaction throughout the day for customers and peers, multi-tasking non stop while providing the best, convenient, stress free assistance.
Education
Received a high school diploma from Theodore Roosevelt High School in Bronx, NY while currently attending Argosy University in Jacksonville, FL for a B.A. in social working.
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