Shift Manager

Joanna Cadena

Bothell, WA ***** 425-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Accomplished Shift Manager position while working with these companies, having over 5 years of experience in the customer service industry. Confident in my ability to effectively defuse conflicts, upsell products, and create friendly relations . Comfortable with working independently in a variety of settings, committed to lifelong learning and contributing to team success. KEY SKILLS

Sales & Upselling

Inventory Management

Cross Cultural Communication

Conflict Resolution

Adaptability

Client Relationship Management

EXPERIENCE

85 C Bakery Cafe - Lynnwood, WA June 2024 Current Shift Manager; Cashier, Barista, Stocker

● Fulfilling customer orders with over 200 menu items while promoting seasonal offerings

● Ensuring correct inventory was delivered and managing proper quality control

● Securing total cash revenue and daily sales per product at the end of the day

● Processing nightly waste percentage, while recording reports for District Managers Lori’s Coffee - Redmond, WA June 2025 September 2025 Team Member; Barista, Cashier, Marketing

● Structured partnership with founder by recommending top ingredients and equipment

● Troubleshooted POS system at the inconvenience of any technical errors

● Helped manage online presence to promote business, while tracking local popularity

● Served around 300-500 families each day for the seasonal duration of being open Sharetea - Bothell, WA March 2023 Febuary 2024

Shift Manager; Bobarista, Cashier, Line Cook

● Memorized over 60 menu items, created custom drinks for 50 to 100 customers per shift

● Addressed any customers concerns over the phone with adequate approaches

● Directed trainees during high volume hours and implemented corrective actions

● Secured daily total cash revenue and recording credit card tips EDUCATION

High School Diploma - North Creek High School ; Bothell, WA

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