Customer Support & CRM Specialist with Frontline Service Experience

Jerry Myers

Lincoln, NE *****

*************@*****.***

402-***-****

Professional Summary

Gained experience in customer support and CRM navigation, honed at Hudson Bay Company through high- volume call strategies and effective voter engagement. Excelled in customer service roles at Village Inn enhancing customer satisfaction and boosting sales with innovative solutions. Demonstrated exceptional product knowledge and professional communication, achieving significant achievements in fast-paced environments.

Authorized to work in the US for any employer

Work Experience

Independent Contract Worker

Independent Contract-Lincoln, NE

December 2024 to Present

I am currently sub-contracted by my brother. He works as a salesman for a company that sells medical supplies. I help him deliver medical products throughout Nebraska. He is retiring soon so I currently looking for a new place to work. The work is only a part time position. Call Center Representative(Seasonal Political Campaigning) Hudson Bay Company-Lincoln, NE

January 2024 to November 2024

Contacted Democrat voters to promote candidate support during Colorado Democratic Primary Election. Engaged with voters in Florida to discuss ballot measures. Executed high-volume calling strategy by dialing around 100 calls each day. Logged information of calls into CRM system.

The work ended as the political season ended.

Food Prep/Line Cook

Village Inn-Lincoln, NE

September 2020 to December 2023

Served food and beverages to patrons and confirmed complete orders. Promoted desserts, appetizers, and specialty drinks to optimize sales. Displayed enthusiasm and knowledge about restaurant's menu and products. Assisted in training new servers.

Education

Some college

Nebraska Wesleyan University-Lincoln, NE

General Studies (High school diploma)

Lincoln East High School-Lincoln, NE

August 1980 to May 1983

High school diploma or GED

Skills

• CRM software (3 years)

• Serving Experience (10+ years)

• Microsoft Word

• Customer communication (5 years)

• Customer service (10+ years)

• Leadership

• Appointment scheduling (2 years)

• Typing

• Communication skills (10+ years)

• Salesforce

• Zoom

• Slack

• Food service (10+ years)

• Sanitation

• Cold calling (3 years)

• Political Campaigning (1 year)

• Phone etiquette (3 years)

• Call center (3 years)

• Restaurant management

• Cooking

• Microsoft Office

• Kitchen experience (10+ years)

• Time management

Languages

• English

Additional Information

I worked at Bristol Windows for over 2 years in their Call Center. I set appointments for the Sales Team. This position was 10 years ago. Most of my life, I have worked in the restaurant industry in both the front and back of the house.

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