Bilingual Customer Service Professional with CS/Tech Aptitude
Resume:
Belen R
Dominguez
**********@*****.***
Experience
Tivity Health remote
Customer Service Representative (CSR) 06/2021 -
• Provided members to upgrade packages and explain accounts and prices,took credit card payments
processed refunds if needed
• Helped members reset passwords to get in portals updated emails in a timely matter
• Updated members information checked eligibility for programs available
• Handled in bound calls and was able to process
outbound calls if needed
• Checked insurance eligibility for benefits coverage and gym memberships available at a discounted price
Truepill NY remote
Customer Service Representative 01/2020 - 01/2021
• Maintained education records of medication supplies and ensured the consistency of all records
• resolving inquiries about prescriptions,orders,and status .
• Accurately document interactions and process forms.
• Worke with other departments to ensure smooth
workflow
Tooth Doctor for Kids Phoenix, AZ
Dental Assistant 11/2007 - 03/2019
• Provided excellent customer service in the dental office with patients questions during and after procedures.
• Communicated with patients to schedule appointments and identify dental needs, increasing patient compliance in teeth cleaning.
• assisted doctor with procedure during treatment.
• processed orders for office supplies.
Education
Phoenix College Phoenix, AZ
Technology 05/2028
• Currently completing
Associates Degree in computer
science, Technology, Tech
issues,Troubleshooting
Gateway community
college Phoenix, AZ
GED 09/2026
Skills
Bilingual,
Customer Service,
Documentation review,
Time management,
Communication skills
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