Retail & Customer Service Specialist with Marketing Focus

Monica De La Cruz

***** ** *** *** ****** Ca, ***42

818-***-**** ******.**********@*****.***

PROFILE

I am currently seeking a position in business and customer service; I am meticulous as well as organized. I seek to be in a fast-paced work environment where I can multi-task and take on new challenges. I have a passion for helping customers and remaining productive and creative.

SKILLS

•Business Communications

•Marketing

•Accounting

•Networking

•Business Calculations

• Artist/Performing Arts

EDUCATION

UEI College, Encino, Ca 91436

Business Office Administration

•Marketing

•Office Administration

•Accounting

•HR Management

Elvtr: US Music/Artist Marketing & Promotion (Live/Online Course)

Independent Artist

•Portfolio Development

•Industry Networking

•Budget & Campaign Management

•Creative Story Telling

•Strategic thinking

•Collaboration & Communication

•Digital marketing Strategy

•Playlist Pitching

•Social Media Campaign Planning

WORK EXPERIENCE

June 2021

January 2026 - Present

Big Lots, 12717a Glenoaks Blvd. Sylmar Ca. 91342

October 2019 - January 2020

Seasonal Stocker

•Stocking

•Merchandising

Vons, 13730 Foothill Blvd. Sylmar Ca. 91342

November 2016 – September 2025

General Merchandise Manager

•Merchandising

•Stocking

•Inventory

•Store ordering

•Sales

•Promotions

Jack in the Box, 13622 foothill Blvd. Sylmar Ca. 91342

November 2014 - January 2017

Supervisor

•Cashier

•Inventory

•Cooking

•Customer service

•Money handling

Macy’s, 9301 Tampa Ave Unit 2000, Northridge, CA. 91324 September 2025- Present

Dior RSS (Retail Sales Specialist)

•Sales

•Customer Service

Contact this candidate