Medical Assistant and Front Desk Professional

Kecia Thompson

Medical Assistant -

Jacksonville, FL 32216

*******@*****.***

+1-904-***-****

Professional Summary

To obtain an opportunity that will allow me to use my medical assistant education and customer service experience.

Authorized to work in the US for any employer

Work Experience

Server

Maggiano's Little Italy-Jacksonville, FL

October 2025 to January 2026

• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Implemented upselling techniques resulting in an increase in average check size.

• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

Medical Assistant/Surgical Tech /Front Desk

Emas Spine and Brain Specialist-Jacksonville, FL

March 2015 to December 2025

• Pain Management Lead MA

• Assist with spinal procedures, sterilization/preparation of surgical instruments/sterile trays and maintain sterile field

• Patient care before during and after spine procedures and for office visits

• Order and maintain medication, equipment, supplies and DME

• Managed patient medical records by accurately documenting information in electronic health record systems

• Coordinated referrals to specialists or other healthcare providers based on physician recommendations

• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently

Medical Assistant

All Medical Personnel-Jacksonville, FL

July 2014 to April 2015

• Perform patient education for procedures, and prepare patient medical records.

• Take vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately

• Performed basic laboratory tests including collecting specimens, conducting routine tests and administering injections

Server

Blackfinn American Grille-Jacksonville, FL

August 2010 to April 2015

Customer service, trained new employees for proper customer service

• Promoted new beverages and special offers, and handle financial transactions. Medical Assistant

All Women's Health Center-Jacksonville, FL

January 2012 to June 2014

• Maintain a sterile environment

• Perform lab test, and assist physician during and after procedures.

• Assisted with minor surgical procedures by sterilizing instruments, preparing surgical trays, and providing support during the procedure

• Provided emotional support to patients during difficult medical procedures or diagnosis discussions

• Counseled patients on options for pregnancy and preventive measures Education

High school diploma

Medical Assistant (Trade school)

Kaplan College-Jacksonville, FL

February 2011 to October 2011

Upper secondary education

Skills

• English

• Bar

• Sterile laboratory techniques

• Team development

• Maintaining patient confidentiality

• ICD-10

• Food service cashier experience

• eClinicalWorks

• Client interaction via phone calls

• Team motivation (leadership skill)

• Otolaryngology

• Patient treatment

• Surgical instruments

• Medical documentation

• Bartending

• Phone etiquette

• Patient charting

• Schedule management

• Filing

• Computer literacy

• Wine knowledge

• Specimen collection

• Task prioritization

• Regulatory compliance

• Cash handling

• Office experience

• Inventory control

• Account management

• Order fulfillment

• Phone triage

• Ability to follow instructions

• Customer communication

• Medical assisting - Medical assistant experience (11-15 years)

• Microsoft Office

• On-the-job training (training delivery method)

• Bartender experience

• Sublingual (SL) medication administration

• Hospitality

• Documentation review

• Food sanitation practices

• Medical diagnostic terminology

• Hands-on training

• Food portion control procedures

• Table setting

• Spirits experience

• Food running

• Maintaining an organized workspace

• Patient care

• Table cleanliness maintenance

• Food safety management

• Direct patient care

• OSHA (regulatory compliance area)

• Customer relationship management

• Patient rooming

• Google Docs

• Square (POS)

• Vital signs

• Food allergen awareness

• Phone call management

• Healthcare infection prevention and control expertise

• Anatomy knowledge

• Vital Signs Experience

• Medical office experience

• Leadership

• Culinary experience

• Achieving HIPAA compliance

• Gastroenterology

• Managing patient records

• Urgent care

• Working with adult populations

• Restaurant management

• Phone communication

• Google Drive

• Venipuncture

• Employee relationship building

• Guest services

• POS systems

• Casual dining experience

• Food server experience

• Payment processing

• Computer operation

• Outpatient

• Data entry

• Teamwork

• Medical Records

• Pastry experience

• Cocktail experience

• Customer service management

• Typing

• Writing skills

• Organizational skills

• Conducting sales calls

• Clean workspace maintenance

• Patient interaction

• EMR/EHR

• Microsoft Teams

• Customer complaint resolution

• Self-directed learning

• Gmail

• Greeting customers

• Administering oral medications

• Upscale casual experience

• Administrative experience

• Geriatrics

• Medical scheduling

• Appointment scheduling

• Stocking

• Order taking

• Staff scheduling

• Insurance prior authorization

• Guest relations

• Temperature control

• CPT coding

• Food hygiene

• Neurology

• Experience Administering Injections

• Laboratory Procedures

• EKG

• Aloha POS

• Pain management

• Clinic experience

• Basic math

• Microsoft Excel

• Sales

• Outdoor work

• Health insurance authorizations

• Medical procedure assistance

• Triage

• Interpersonal communication

• Handling patient inquiries

• Medical equipment sterilization

• Front desk

• Electronic health records (EHR) management

• Google Sheets

• Medical procedure preparation

• Clerical experience

• Attention to detail

• Food preparation

• OR experience

• Customer service

• Microsoft Outlook

• EMR Systems

• Patient flow optimization

• Math

• Topical medication administration

• Patient service

• Floor cleaning

• DME

• Nursing

• Managing customer accounts

• Communication skills

• Insurance verification

• Management

• Medication administration

• Collecting samples for laboratory testing

• Suture removal

• Fine dining experience

• Busser experience

• Interpersonal skills

• Medication dispensing

• Technical Proficiency

• Intramuscular (IM) medication administration

• Managing allied health teams - Largest allied health team managed (1-5 team members)

• Microsoft Word

• Host/hostess experience

• Time management

• Micros POS

• State healthcare regulations

• ICD-9

• Correspondence management

• Serving - Serving experience (6-10 years)

• Productivity software

• Surgery

• Epic

• Medical terminology

• Customer inquiry handling

• Patient comfort

• Microsoft PowerPoint

• Training & development

• Labeling

• Athenahealth

• Emotional well-being

• Phlebotomy

• Overseeing training

• Computer skills

• Private practice

• Sanitation procedures

Languages

• English

Certifications and Licenses

AED Certification

August 2025 to August 2027

BLS/CPR

April 2025 to April 2027

ServSafe Allergens Certification

ServSafe Alcohol Certification

ServSafe Food Handler Certification

Food Handler Certification

BLS Certification

CPR Certification

Additional Information

Demonstrate ethical behavior. Practice within the scope of education, training and personal capabilities. Maintain Confidentiality. Work as a team member. Treat all patients with empathy and impartiality. Perform clerical duties.

Skills

Clinical

• Vital Signs, venipuncture, injections, and spirometry.

• Audiometry, phlebotomy, aseptic, EKG, autoclaving, and suture/ bandaging.

• Blood Draw, pregnancy tests, and pap smear.

Administrative

• Patient charting, ICD-9 coding, and intake procedures.

• Schedule appointments, medical terminology, and insurance verification.

• Utilize PC to enter and retrieve patient data, MS word, excel, and general office filing.

• Answer multi-line phone, operate office machines, and manage records.

Contact this candidate