Client Services and Team Leader Resume

Tyrone Dockery

Sacramento, CA *****

773-***-**** *********@******.***

SKILLS HIGHLIGHTS

Customer Service Team Development

Vendor Relationship Management Client Development and Retainment Project Management Conflict Resolution

Procedure Analyst Office Management

Basic Bookkeeping Adaptability and flexibility

WEBSITES, PORTFOLIOS, PROFILES

• www.linkedin.com/in/tydockery

PROFESSIONAL SUMMARY

Client services professional with commitment to excellence and deep understanding of client relationship management. Adept at leading teams to achieve service objectives and resolve client concerns promptly. Known for fostering collaborative environment and driving results through effective communication and adaptability. EXPERIENCE

CASHIER/SCAN COORDINATOR/RECEIVER/ASSISTANT MANAGER 12/2017 to 10/2025 Sprouts' Farmer's Market - Sacramento, CA

Established a supportive, nourishing environment that encourage team member growth, customer curiosity, and meets federal and state food safety compliance. Inventory Management, Retail Displays, Conflict Resolution and creation of successful store level programs.

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CLIENT SERVICE TEAM LEADER OF INDEPENDENT ACCOUNTS Premier Digital Services - Chicago.Il

In my role at Premiere Digital Services, I led a dedicated team to optimize service delivery for independent accounts in the digital media industry. By collaborating with various departments, I developed training materials that streamlined operations. My efforts in reactivating inactive accounts resulted in a significant 80% success rate, showcasing my commitment to client satisfaction and effective communication.

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PRODUCER/BROADCAST BUSINESS MANAGER

Rhea & Kaiser - Naperville, IL

Basic production duties. Created a database of currently active broadcast assets, to anticipate and streamline talent and image negotiations.

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EDUCATION

Hastings College - Hastings, NE BS

Psychology, Vocal Performance, 05/1994

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