Detail-Oriented IT Project Administrator and Help Desk Specialist

IVAN GALLEGOS

**** ** ** ***. *****, FL ***** · 786-***-****

*****************@*****.***

LinkedIn: https://www.linkedin.com/in/ivan-gallegos-3798a2136/ OBJECTIVE: Detail-oriented and bilingual IT professional with hands-on experience in system administration, help desk support, and project coordination. Proven ability to support IT infrastructure, troubleshoot hardware and software issues, and contribute to successful project execution. EXPERIENCE

JUNE 2013 – PRESENT

Project Administrator, Royal Caribbean Cruise Lines

Support Project Managers with coordination, scheduling, and resource planning for multiple IT projects

Manage procurement and tracking of hardware and software, including purchase orders and shipping logistics

Submit, track, and resolve service requests, MAC changes, and infrastructure work orders

Document audit compliance and support change management processes during project transitions

Log and escalate system conflicts during change control meetings for prompt resolution

Assist with new system rollouts and train users on software upgrades and internal platforms

Coordinate vendor communication for technical services and ensure timely delivery of equipment APRIL 2007 – MAY 2013

IT Help Desk Technician, MoonSystems, Inc.

Installed and configured software applications including Microsoft Office, antivirus tools, and proprietary systems

Created and managed user accounts and permissions in Active Directory and internal systems

Troubleshot hardware, software, and network issues, ensuring minimal downtime for end users

Set up and configured routers, switches, and internet connections for new and existing users

Installed and maintained computer hardware, cables, and network/local printers for departments and onboard ships

Provided remote and on-site technical support to ship and corporate staff across various time zones

Maintained detailed IT documentation and asset inventory to support audits and internal controls SKILLS

Systems & Networking: Active Directory,

Windows Server 2003/2008, Linux, TCP/IP,

Network Administration

Software & Tools: Microsoft Office Suite (Excel, Word, Visio, Access), Visual Basic, Microsoft

Project

IT Support: Software Installations &

Upgrades, PC Hardware Troubleshooting,

Daily Backups, Cabling, Printer Setup

Other: Cisco Router Setup (Home-Based),

Service Request Management

EDUCATION

MARCH 2008 – MARCH 2010

ITT TECHNICAL INSTITUTE

Associate of Science: Information Technology

AUGUST 2005 – JANUARY 2008

MIAMI DADE COLLEGE

Associate of Science: Computer Technology & Programming

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