Customer Service Pro with Sales and Coaching Background

Kelly Farner

717-***-**** • ****************@*****.*** • 564 E Maple St. Dallastown, Pa 17113

Summary

Dynamic Customer Service professional with over 7 years of experience specializing in high-volume inquiry resolution and technical support. Expert in Technical Troubleshooting and De-escalation within Windows OS environments, with a proven ability to meet strict Internet Connectivity Requirements for remote operations. Dedicated to maintaining high Information Security standards while utilizing Call Tracking software to enhance brand loyalty and customer satisfaction. Work Experience

Writer January 2025 – Present

KELLY’S LITERARY HAVEN, YORK, PA

Maintains a consistent 75 WPM Typing speed to produce high-quality literary content and meet strict publishing deadlines.

•

Adheres to rigorous Internet Connectivity Requirements for remote collaboration and cloud-based content storage.

•

Ensures Information Security protocols are followed when managing intellectual property and digital manuscripts.

•

Communicates complex themes effectively through creative writing, demonstrating strong verbal and written aptitude.

•

Inside Sales Consultant January 2024 – January 2025 APPLEBY SYSTEMS, YORK, PA

Executed aggressive Sales strategies and successfully performed Upselling of products to increase average order value.

•

Utilized CRM databases to Track customer inquiries and follow up on business opportunities, ensuring high conversion rates.

•

• Resolved customer objections through a consultative approach, building long-term brand loyalty. Managed high-volume client communications within a fast-paced environment to meet and exceed monthly targets.

•

CEO January 2018 – January 2024

BENEFIT HUB US, YORK, PA

Developed De-escalation strategies for managing partner conflicts and ensuring mission-critical objectives were met.

•

• Coordinated impactful community events requiring high-level Communication and project management skills. Monitored organizational data to ensure compliance with Information Security and privacy standards for all participants.

•

Implemented new operational procedures that improved organizational efficiency and networking growth by 20%.

•

CEO/Retail Owner January 2018 – January 2021

BENEFIT HUB MARKETPLACE, YORK, PA

Provided superior Customer Service to retail partners and end-consumers, fostering a collaborative business environment.

•

• Tracked inventory and sales metrics to drive business growth for local entrepreneurs within the marketplace.

• Successfully Resolved logistical issues and curated diverse product offerings to enhance the customer experience.

• Managed end-to-end retail operations, including high-speed digital transactions and customer inquiries. Customer Service January 2017 – January 2018

COMCAST, REMOTE

Performed complex Technical Troubleshooting for connectivity and hardware issues within a Windows OS environment.

•

Utilized Call Tracking software to manage high volumes of customer inquiries and achieve rapid first-call resolution.

•

• Applied advanced De-escalation techniques to handle sensitive customer concerns and maintain brand loyalty. Maintained strict adherence to Information Security protocols and Internet Connectivity Requirements for remote operations.

•

Education

BA in Pshychology January 2025 – Present

SOUTH UNIVERSITY

Associates Degree in Business January 2014 – January 2017 COLORADO TECHNICAL UNIVERSITY

Additional Skills

Technical Support & Hardware: Technical Troubleshooting, Windows OS, 75 WPM Typing, Internet Connectivity Requirements, Information Security

Customer Relationship Management: Call Tracking, De-escalation, Customer Service, CRM database, Upselling

Business & Digital Strategy: Sales, Search Engine Optimization (SEO), Website Design, Social Media Marketing, Microsoft Office

Professional Aptitude: Leadership, Creative and Technical Writing, Data Entry, Life and Business Coaching, Hospitality

Projects

Dream Weaver's 365 Day Poetry Guide

Writing a poetry book titled “Dream Weaver's 365 Day Poetry Guide, and will be self-publishing the book in October 2025.

Contact this candidate