Dynamic Customer Service Professional with Healthcare Admin Focus

WALLACE JORDAN, III

PO Box *** Willacoochee, Ga. 31650

Phone: 912-***-****; e-mail: *********@*****.***

OBJECTIVE

EMPLOYMENT

RECORD

March 1997- Entry Level Employee: Burger King

Maintained cash register by greeting customers in a professional manner. I also aided the customers by giving them their food with a smile.

1998 Sumter Regional Hospital

100 Wheatley Dr.

Americus Ga.

Position- Physical Therapy Technician:

Assisted Physical Therapist with various procedures, gait training, moist heat, ultrasound, wound care, etc.

Assisted Office Supervisor:

Answered two-line telephone, received and sent out messages, schedule patients for physical, occupational, and speech therapy, etc.

1998-2002

Fleetwood Home in Willacoochee, Ga:

2002-2015

Elixir Industries in Douglas Ga.

I worked as a Shearer

2023- ResultsCX

I was a customer service representative for Home Depot and am currently working for Solutran as a customer service representative. Working remotely with Solutran, my job consisted of helping the elderly purchase their food, pay their bills, and making sure their food was shipped to them.

2025- Home Serve

EDUCATION

Graduate of Americus High School in 1997

Wiregrass Technical College, Douglas, Georgia

Diploma in Business Administrative Technology December 2023

EXPERIENCE

Customer service representative for Home Depot:

2023-2024 ResultsCX

I was a customer service representative for Home Depot. I assisted the customers remotely with tracking the order, checking on the timeframe of their order, calling other vendors such as LG and Frigidaire.

Solutran- I assist the elderly with their health benefits over the phone. I was able to help them place an order, pay a bill, track an order, transfer to health provider, activate their benefit card, replace a card, etc. I was able to communicate with Humana, WellCare, and United Health Care.

2025- Home Serve

Customer service for Home Serve- I worked as a salesman. I also assisted the clients with paying their bills, transferring them to other departments, making inbound and outbound calls, and upgrading their contracts.

Currently working remotely as a Supervising Agent for American Income Life.

PERSONAL

REFERENCE

Available Upon Request

Contact this candidate