Customer Service Professional with Healthcare Experience
Resume:
Monica Roberts
WINSTON SALEM, NC *****
****************@*****.***
Professional Summary
Dedicated customer service professional with over three years of experience in managing member inquiries and processing data efficiently. Proven track record in enhancing participant experiences and collaborating with teams to drive operational improvements and ensure satisfaction.
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Computer proficiency
Work History
March 2022 - July 2025
William G White YMCA - Winston-Salem, NC
Customer Service Representative
Assisted members with inquiries and concerns, ensuring prompt resolution and satisfaction.
Processed membership registrations and renewals, maintaining accurate records in database systems.
Provided support during events and programs, enhancing participant experience through effective communication.
Collaborated with team members to streamline operations, improving service efficiency and member engagement.
September 2009 - August 2017
Novant Health, Forsyth Medical Center - Winston-Salem, NC
Certified Medical Assistant
Administered patient intake processes, ensuring accurate information collection and data entry.
Assisted in clinical procedures, maintaining a sterile environment and supporting physicians during examinations.
Coordinated patient scheduling, optimizing appointment flow and minimizing wait times for improved satisfaction.
Educated patients on treatment plans and medication management, enhancing adherence to health regimens.
Streamlined electronic health record documentation processes, improving efficiency and accuracy of patient information retrieval.
September 2001 - August 2017
Homestead Assisted Living - Winston-Salem, NC
Medical Assistant
Administered medications and treatments as prescribed by healthcare providers.
Assisted in patient assessments and documented vital signs accurately.
Coordinated scheduling of appointments to optimize patient flow.
Educated patients on health maintenance and wellness practices effectively.
Education
May 2008
School of Visual Arts Winston-Salem, NC
No Degree Nursing Administration
Awarded certified Medical Assistant
Honor Roll 3Rd semester 2028
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