Customer Service & Retail Specialist Resume
Resume:
JAMAIYA WADDEY
CUSTOMER SERVICE
D E T A I L S
ADDRESS
Richmond 23234
United States
PHONE
********@*****.***
S K I L L S
Customer service
Management
Communication
Problem Solving
Teamwork
Cash Handling
Organizational skills
Computer operation
P R O F I L E
Customer Service and Retail Associate with hands-on experience at Burlington, Home Depot, and Amazon, recognized for clear communication and fast, accurate execution in high-volume settings. Consistently met 99% quality and on-time targets while processing 150–250 orders per shift and supporting 98% inventory accuracy, with zero safety incidents. Proficient with POS and cash handling, returns/exchanges, online order pickup, RF scanners, and delivery scheduling. Reliable team player who resolves issues quickly, maintains organized aisles/front end, and elevates the customer experience.
E M P L O Y M E N T H I S T O R Y
Warehouse associate, Amazon Richmond, virginia
Dec 2021 — Jun 2023
• Picked, packed, and shipped 150–250 customer orders per shift, achieving 99% quality and on-time targets.
• Used RF scanners to locate inventory, perform bin audits, and update system counts, supporting 98% inventory accuracy.
• Loaded/unloaded pallets and sorted packages to correct routes to meet same-day/next-day SLAs.
• Followed safety procedures and ergonomic best practices; zero recordable incidents during tenure.
Cashier, sales floor, Burlington Duluth, Georgia
Nov 2024 — Present
• Operated POS to process cash and card payments accurately and efficiently; balanced drawer at shift change.
• Handled returns and exchanges per policy, verified documentation, and provided courteous resolutions to reduce wait times.
• Answered questions, directed shoppers to products, and supported fitting rooms and sales floor recovery.
• Restocked shelves, organized go-backs, and maintained clean, well - merchandised front end and aisles.
• Assisted with price checks, markdowns, and opening/closing procedures during peak hours.
Customer Service, Home Depot Richmond, Virginia
Jun 2023 — Oct 2024
• Provided aisle and front end support, answered questions, and guided customers to the right products and project solutions.
• Processed returns/exchanges, online pickup orders, and special orders; scheduled deliveries and looked up inventory with handheld devices.
• Resolved customer issues by coordinating with department associates and supervisors to ensure timely follow through.
• Restocked and zoned bays, maintained signage, and upheld store safety and cleanliness standards.
• Supported peak hour coverage, phone assistance, and opening/closing tasks as needed.
E D U C A T I O N
High School Diploma, George Wythe High School Richmond, Virginia
• Maintained a 3.0 GPA, demonstrating consistent performance and accountability.
• Developed communication, problem-solving, and computer proficiency applicable to customer-facing roles.
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