Customer Support Specialist Transitioning to IT

Gudugula Bhavya Sri

Mob. No.: +91-630*******

Email ID: *********.********@*****.***

Professional Summary:

Dedicated and empathetic Customer Support Specialist with 4 months of experience assisting diverse clients, resolving issues, and ensuring customer satisfaction. Skilled in communication, problem-solving, and using CRM tools to streamline support processes. Known for patience, active listening, and delivering positive customer experiences that build loyalty.

Professional Experience:

Working as Associate phone role with Sutherland from 24th Sep 2025 to till date

Project Experience:

Current Project details: HBS Product life cycle support

Employer: Sutherland global services

Role: Customer Support associate

Client: Amazon

Description:

Amazon: Amazon.com, Inc. is a leading American multinational technology company specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington,[6] the company originally started as an online marketplace for books, but gradually expanded its offerings to include a wide range of product categories, referred to as "The Everything Store".

Role and Responsibility’s:

●Handle inbound calls, emails, and chat inquiries, resolving customer issues with empathy and efficiency.

●Maintain a 95%+ customer satisfaction rating through clear communication and timely resolution.

●Document customer interactions in CRM systems, ensuring accurate records for follow-up.

●Collaborate with product and technical teams to escalate and resolve complex issues.

●Train new team members on support protocols and best practices.

Education:

●Bachelor of Business Administration ( BBA) from Satavahana university from 2022 – 2025

Leadership Skills

●Acted as role model, leader and friend, promoted community involvement.

●Worked with staff to provide safe, clean, healthy living environment for students and society through Scouts and guides and NGC

●Organized events in various activities.

●Conducted Events in college and school level

Achivements

●Scouts and guides as patrol leader

●Won medals in district level, state level competitions of Okinawa martial arts academy and nova international tournament open to all styles

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:-

Place:-

(GUDUGULA BHAVYASRI)

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