Customer Support Specialist with Calm Demeanor

WM

WINIFRED MCINTOSH

********.********@*****.*** 347-***-**** Buffalo, NY 14226

Experienced Customer Support Specialist with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Customer service

Call script adherence

CRM software usage

Data entry accuracy

Problem resolution strategies

Time management

Active listening

Conflict resolution

Team collaboration

Effective communication

Call control

Resolving issues

Call documentation skills

Payment processing

Cash handling

Product knowledge

Capital management services- Bank of

America Buffalo, New York

Call Center Representative

10/2021 - 02/2025

Assisted customers with inquiries and provided accurate information. Maintained a professional demeanor while handling difficult situations. Participated in training sessions to enhance product knowledge and skills. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Barnes And Nobles College cafe Buffalo,

Ny

Barista/Head Cashier

08/2017 - 03/2020

Prepared a variety of coffee beverages and specialty drinks for customers. Maintained cleanliness and organization of the café workspace and equipment.

Assisted customers with menu selections and provided excellent customer service.

Managed inventory levels, restocking supplies as needed to meet demand. Operated espresso machines and other café equipment efficiently and safely.

Trained new baristas on beverage preparation and customer service standards.

Handled cash register transactions accurately, ensuring proper cash management procedures.

Prepared and served coffee, espresso drinks, blended coffees and teas. Managed morning rush of customers daily with efficient, levelheaded customer service.

Greeted customers and took orders for coffee drinks, food items, and other beverages.

Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Summary

Skills

Experience

Morrison Healthcare Food Services/ ECMC

Buffalo, Ny

Caterer/Food Server

10/2016 - 04/2019

Prepared and presented diverse menu items for various dietary needs. Managed food inventory, ensuring freshness and compliance with safety standards.

Assisted in training new employees on catering procedures and food handling practices.

Monitored food preparation times in order to deliver hot meals on time. Teachers Preparatory School Brooklyn, NY

06/2014

Education and Training

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