Remote Customer Service & Collections Specialist Resume Title

SKILLS

EXPERIENCE

EDUCATION

CERTIFICATIONS

Kazi Awan

214-***-**** ***********@*****.*** Fort Worth, TX 76140 Detail-oriented Customer Service Specialist with extensive experience supporting high-volume call, email, account, and administrative environments. Skilled in resolving complex customer issues, documenting interactions, managing account information, and delivering accurate, timely service. Proven ability to work independently in a remote setting with strong communication, negotiation, and multitasking abilities. Seeking a Remote Customer Service/Collections Representative role where I can contribute my customer support expertise, attention to detail, and problem-solving strengths.

• Customer Service & Support • Account Management & Documentation

• Negotiation & Conflict Resolution • High-Volume Call & Email Handling

• Data Entry & Record Accuracy • Microsoft Office (Word, Excel, Outlook) Customer Account Systems (ServSuite or similar

platforms)

• • Multitasking & Time Management

• Inventory & Log Management • Problem Solving & Decision Making PUBLIC SAFETY OFFICER

UT Southwestern Medical Center

Dallas, TX

June 2024 - Present

Patrol assigned areas of the UT Southwestern campus to maintain a safe, secure environment for students, staff, patients, and visitors.

•

Respond to medical emergencies, safety hazards, disturbances, alarms, and calls for service, ensuring quick and appropriate action.

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Enforce university policies, state laws, parking regulations, and safety protocols while maintaining a professional and service-oriented approach.

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CUSTOMER SERVICE SUPERVISOR / GROCERY MANAGER

Tom Thumb

Dallas, TX

April 2023 - May 2025

• Led daily customer service operations, resolving inquiries, complaints, and service escalations.

• Oversaw inventory management, stocking, product rotation, cash handling, and log documentation.

• Ensured accurate documentation, organized workflows, and strong quality control throughout the store. SALES REPRESENTATIVE

PepsiCo

Dallas, TX

January 2024 - August 2024

• Managed inventory counts, product rotation, and merchandising at client locations.

• Coordinated logistics and deliveries while verifying product accuracy and resolving discrepancies.

• Maintained detailed documentation for accounts, inventory, and product movement.

• Ensured product presentation and quality met brand expectations. ASSOCIATES IN ACCOUNTING AND FINANCE

Tarrant County College, TX

Jan 2026

HIGH SCHOOL DIPLOMA

MacArthur High School

May 2024

• PIT certified

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