Customer Service, Retail, Medical Atmosphere, Remote

MARIE ROSEN

Pensacola, FL ***** 850-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with a solid record of consistently achieving customer saGsfacGon through relaGonship building and strong product knowledge. Known for calm communicaGon, consistent follow-up, and reliability. Seeking a part-Gme or Lexible customer service, front desk, or light administraGve role. CORE SKILLS

Customer service and relaGonship building Product knowledge and promoGons AcGve listening and problem resoluGon PaGent-friendly explanaGon of beneOts (EOB) Follow-up communicaGons Training and supporGng coworkers Cash handling and cashier experience EVecGve communicaGon PROFESSIONAL EXPERIENCE

DIY Sales (Self-Employed), Pensacola, FL

01/2005 - Present

Engage customers at craW fairs to idenGfy needs and recommend tailored products.

Design and set up product displays to improve visibility and sales. Real Estate Agent, BeFer Homes and Gardens and Others, Pensacola, FL 01/2017 - 04/2021

Guided clients through home buying and selling with expert support and follow-up.

Conducted market research, evaluated properGes, and hosted open houses and showings. Medical Filing and CerLMed Medical Coder, BapLst Health Care and McKesson (Remote), Pensacola, FL 01/1993 - 12/2002

Reviewed coding guidelines to maintain compliance and improve coding accuracy.

Collaborated with providers to clarify documentaGon and reduce potenGal claim denials.

Resolved discrepancies in coded data through detailed invesGgaGon to improve data integrity and compliance. ADDITIONAL EXPERIENCE

Co-managed a Dollar Store (Kansas City, MO): ordering, pricing, merchandising, and customer support.

Opened and co-managed a Book and GiW Store (Pensacola area): product selecGon, displays, and client service. CerLMcaLons (former): CerGOed Professional Coder (CPC) Real Estate Agent License

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