Seasoned Remote Customer Contact Specialist

G. Elaine Laws

* ******* *****

Durham, North Carolina 27713

919-***-**** (cell)

**********@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

North Carolina Central University, May 16, 2009 BS; Criminal Justice

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Publisher

SAP

Experience

Durham County Government

Engineering and Environmental Services July, 2018 – December 31, 2025

Sr. Administrative Assistant

Process payments both ACH Credit/Debit and process bank deposits. Prepare monthly county department cell phone bill; prepare journal entries; prepare monthly finance reports; prepare S&E enforcement correspondence; assign job control and permit numbers; reconcile bank deposits and forward to finance; collect fees for the department; prepare purchase card statements and forward to finance; call for repair for all office equipment; prepare correspondence for mailing. Prepare invoices and procurement card balance sheets for Finance. Answer phones, prepare and scan documents to various departments.

Durham Public Schools Aug, 2013 – July, 2018

Receptionist/Durham School of the Arts & Creekside Elementary School

Respond to questions and requests in fast paced middle/high school main office. Answer phone calls, send faxes, make copies, organize and maintain files, receive and provide receipts for payments for from students and parents. Prepare dismissal notifications for students. Maintain student attendance notices. Create assignments for student office assistants. Prepare attendance records and written correspondence, and schedule dates for truancy court. Prepare time sheets for substitute teachers. Assist the data manager for DSA with attendance and input of data into the automated student attendance system (PowerSchool). Track student change of address updates and report transportation changes. Greet and directing visitors. Assist colleagues with special assignments by distributing materials; collating files; preparing meeting agendas; and meeting minutes. Communicate work-related needs and issues to colleagues and supervisors by listening to and following instructions and relaying assignment statuses. Review and finalize correspondence prepared by others in handwritten or electronic drafts. Gather and summaries information for various reports. Establishes and monitors suspense dates. Receives telephone calls, greet visitors, and ascertains the nature of the calls or visits. Maintain supervisor's calendar, coordinates meeting arrangements, and schedules meetings and/or conferences. Make travel arrangements. Take minutes of staff meetings and compiles them into final form. Establish,, update, and maintain office records of various types. Update tracker or suspense files as required. Prepare, submit, and maintain time and attendance records. Requisitions office supplies, printing support, and related materials and services.

PROFESSIONAL DEVELOPMENT

Franklin Covey's Seven Habits of Highly Effective People

Negotiating Skills

Member, National Association of Blacks in Criminal Justice

Life Time Member, Tau Beta Sigma National Honorary Band Sorority, Inc.

Drucilla Chapter #19 Order of Eastern Star, PHA

University Assembly #218 Golden Circle

Zafa Court #41, Daughters Oasis of Durham, Desert of North Carolina

Cyber Security Class for Durham County Government

Notary

Project Management Online Class – Durham County Government

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