Restaurant Host / Cashier with Service Experience

GRACE DESSAUER

Hamburg, NY *****

716-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Proactive Hostess, Cashier, and Team Member with extensive experience in customer service and hospitality. Excel at maintaining a friendly atmosphere, managing reservations, and ensuring accurate transactions. Skilled in interactive communication, guest satisfaction, and efficient workflow management. SKILLS

• Customer Service

• Effective Multitasking

• Patience and Empathy

• Phone Etiquette

• Cleaning and sanitation

• Customer service expertise

• Interactive communication skills

• Greeting guests

• Exceptional communication

• Payment Processing

• Hospitality service expertise

• Guest complaint resolution

WORK HISTORY

02/2024 to Current Hostess

Uncle Joe's Diner – Hamburg, NY

• Answered customer questions about hours, seating, and menu information. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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• Opened and closed seating sections according to volume of guests.

• Provided patrons with estimated waiting times during peak service hours.

• Completed daily side work and opening and closing duties without fail. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

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08/2023 to 11/2023 Cashier

Braymiller's Market – Hamburg, NY

• Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Restocked and organized merchandise in front lanes.

• Stocked, tagged and displayed merchandise as required. 05/2023 to 08/2023 Sub Maker

John and Mary's Pizza – Hamburg, NY

Consistently met or exceeded daily sales goals set by management through excellent product knowledge and persuasive selling skills.

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Collaborated with team members to ensure smooth workflow and timely order fulfillment.

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Monitored food temperatures regularly to maintain proper storage conditions and ensure freshness of products used in sandwich preparation.

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Promoted teamwork among staff members through effective communication and collaboration skills during busy shifts.

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EDUCATION

06/2024 High School Diploma

Hamburg High School - Hamburg, NY

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