Administrative Support Specialist with Dementia Care Focus

Tehya Enger

Email: **************@*****.*** Phone: 202-***-****

Professional Summary

Administrative professional with 8 years of customer service and support experience across healthcare, nonprofit, and corporate settings, with strong skills in reception operations, dementia care support, staff assistance, documentation, customer service, and workflow coordination. Proven ability to manage front desk responsibilities efficiently, support team operations, and maintain high standards of professionalism in fast-paced environments.

Work Experience

Receptionist / Dementia Care Specialist

Silverado Memory Care – Alexandria, VA Apr 2023 – Present

Manage phones, scheduling, visitor screening, and secure access.

Support dementia care, behavior de-escalation, and daily resident needs.

Create administrative guides and train new receptionists.

Publishing Coordinator / Bookstore Manager

PDA – Bethesda, MD Feb 2022 – Apr 2023

Managed bookstore operations, digital distribution, and inventory.

Processed orders, maintained Amazon listings, and handled expense reports.

Receptionist / HR Assistant

PDA – Bethesda, MD Oct 2018 – Jan 2022

Provided HR support, onboarding assistance, scheduling, and event planning.

Managed mail, account resets, supply ordering, and team-building tasks.

Security Officer

Blackstone Consulting Aug 2018 – Oct 2018

Enforced safety protocols and screened visitors.

Cashier / Crew Member

McDonald's Jul 2016 – Aug 2018

Delivered customer service and handled cash operations.

Education

High School Diploma – Crossland High School (2018)

Skills

Reception Operations; Dementia Care; Behavioral De-escalation; Documentation; Training; Access Control; Customer Service; MS Word/Excel/PowerPoint; Aptify; Pn3; Sitefinity; Dreamweaver; Event Planning

References

Stephen X. Graham – President, Crosshill Financial Group; Board of Directors, Strategy&

Nichole Davis – Accounts Payable & CFO, Parenteral Drug Association

Mary Theresa Cohen – Senior Director of Nursing

Julie Podolsky – Private Media Manager

Corey Roop – Network Engineer

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